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    Tech Support Engineer - Gurugram, India - Birdeye

    Birdeye
    Birdeye Gurugram, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Job Description -Tech Support Engineer

    Experience - 3 to 10 years

    Note- Excellent communication is a must

    Why Birdeye?

    Once upon a time, local businesses could attract customers through advertising and word of

    mouth. But today consumers choose businesses based on online reputation and digital

    experiences. The modern marketer must deliver exceptional experiences that create repeat

    customers, and they need a platform that can do this at scale. Local businesses often struggle to

    overcome the complexity and inefficiencies that come from using multiple applications to

    manage and optimize their marketing and customer experience operations. They often find that

    their use of fragmented point solutions keeps them from achieving true customer insights - and

    from acting upon them in real time.

    This is the challenge that Birdeye solves with its all-in-one reputation and customer experience

    platform. More than 90,000 local businesses and brands use Birdeye to be found online through

    local listings and reviews; engage with consumers through webchat, text, and social media

    messaging; collect digital payments; and gain insights to improve customer experience with

    survey, ticketing and benchmarking tools.

    Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and

    innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder

    was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who's who of Silicon

    Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and

    World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-

    KKR, a leading technology-focused investment firm. Learn more at

    What You'll Do

    As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced,

    customer-critical environment, working on improving processes, standards and strategies to

    perfect our Support Services.

    Work Hours

    Rotational shifts, -6.30pm to 3.30Pm (IST)

    Requirements

    Must have:


    • Customer-facing experience providing Technical support/ Customer support to English

    speaking customers


    • Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira,

    FTP client


    • 1 to 2+ years of experience working with SaaS based product company handling

    international customers over voice, chat and emails


    • Fluency in English- reading, writing and speaking


    • Excellent interpersonal skills, phone etiquette and work ethic


    • Problem-solving and trouble-shooting skills


    • Fundamental knowledge in writing and running MySQL DB queries


    • Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or engineering

    or equivalents.

    Good to have:


    • Experience with Upsell/ cross-sell will be an added advantage.


    • Knowledge of Webhook and API Integration (eg: Zapier)


    • Working knowledge of E-Commerce platforms with merchant systems such as PayPal,

    Stripe, CyberSource, etc.

    Why You'll Join Us

    At Birdeye, we seek to innovate and to be the #1 product in our category, which means we

    continually raise the bar to deliver meaningful results for ourselves and our customers. Our

    quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work

    done.

    Working at Birdeye means being part of a tight-knit community that helps you succeed and

    celebrates your wins We find strength in diversity and inclusion, actively seek different points of

    view, and ask everyone to be always their authentic self.

    Interested candidates, please send their resumes to

    Regards

    Iqbal Kaur

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