Customer Support Representative(Only Female - Faridabad, India - NETCARE Consulting LTD

NETCARE Consulting LTD

Verified Company

Faridabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job description

International UK Back & Operation Customer Support

Company

Qualification

Job Description:

DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE

Answering inbound calls from customers and clients to learn about and address their needs, complaints, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Responsible for generating sales through inbound and outbound calls.
Inbound calls to be handled from the US, Australia, UK
Sales and Cross Sales
Website chats to qualify leads for Sales opportunities
Providing solutions to customer's queries, and handling their objections effectively
Rigorous followups and managing outbound calls on business leads and leads generated from various events
Updating information on CRM and maintaining a detailed database of all the prospective leads and their status
Routing qualified opportunities to sales executives
Communicate the company's brand values to ensure the highest number of conversions
Execute strategy and process given by Sales Head
Customer Handing
Learning about Company's products, services, and marketing campaigns and understanding how these campaigns, products, and services align with customer needs
Explaining all the products, services, and ongoing offers to our prospective customers
Providing solutions to customer's queries, and handling their objections effectively
Bachelor's degree / UG
A genuine sales interest
Excellent communication
Problem solver
Exceptional organizational skills
Creative thinker
Team player

Job Benefits & Perks

Job Types:
Full-time, Permanent, Fresher

Salary:
₹20, ₹25,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Faridabad, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Education:

Experience:

Language:

Shift availability:

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Inbound Voice Process