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Bengaluru

    SCM Fusion Consultant - Bengaluru, India - Oracle

    Oracle
    Oracle Bengaluru, India

    4 days ago

    oracle background
    Technology / Internet
    Description
    • 5 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.
    • The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
    • The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
    • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
    • The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. It includes:
    • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and mission-critical issues
    • Manage highly complex and critical customer issues
    • Serve as Situation Manager on highly sensitive issues
    • Consult with Management in directing resolution of critical customer situations
    • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
    • Formal mentoring for promoting the technical and professional development of others
    • Creation/review of Knowledge Articles

    Qualifications:

    • Must Have Skills
    • 5+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products(Demand Planning and Supply Planning) with at least 1 implementation experience on SaaS SCM Products – Demand Planning, Supply Planning, BI Publisher and knowledge on Oracle Integration Cloud.
    • Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
    • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
    • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
    • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
    • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
    • Conduct training and knowledge sharing sessions
    • Nice to Have Skills
    • Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
    • Knowledge of FBDI and OTBI reports development
    • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
    • Knowledge of Security setup would be an added advantage.
    • Experience in one of the following areas is seen as an advantage:
    • XML
    • Java, J2EE and Oracle ADF
    • SOA and Web Services
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