Customer Care Rep - Mumbai, India - NCR

NCR

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Key Responsibilities:

Responds to unusual customer special requests
May provide service to critical customer accounts or enhanced/ premium service accounts
Provides direct remote resolution support
Assesses the root cause of problems and informs customers on steps to resolve problems
Coordinates engineer work assignments based on volume and availability; requires multiple resources in routinely complex assignments.
Acts as team leader for Service Coordinators managing work flow and process issues.
Handles planning and installation on critical customer accounts or enhanced / premium service accounts

Functional Skills & Competencies:

Applies diagnostic and troubleshooting scripts, protocols and related systems
May develop resource planning and supervisory skills
Develops and applies knowledge of:
Call center procedures and troubleshooting protocols
A small number of product domains or customer specialties

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.