Associate Operations - Noida, India - UPHILL HR Services

UPHILL HR Services
UPHILL HR Services
Verified Company
Noida, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Looking for Associate Operations.
**Location

  • Noida Sector 142*
  • Ensuring service levels are met, access and quality standards are upheld, by meeting agreed targets and timescales
  • Accurately complete all logs on CRM/other tools and update necessary data sheets and coding all customer interactions in line with business requirements
  • Working closely with colleagues and team members to share information, make new suggestions, and provide feedback surrounding customers' needs, concerns and issues to the Customer Service Management team.
  • Maintain the minimum agreed British Council quality standards on each customer interaction.

Minimum/essential
- _Knowledge of IELTS process will be an advantage._


Role specific skills.
- _Proficient in English Communication Skills._
- _Knowledge of customer service principles and practices(Voice, E Mails & Chats related)_
- _Good Computer (MS office) and keyboard handling skills._


Salary:
₹20, ₹30,000.00 per month


Schedule:

  • Day shift

Experience:

- total work: 1 year (preferred)


Ability to Commute:

  • Noida, Uttar Pradesh (required)

Ability to Relocate:

  • Noida,

Uttar Pradesh:
Relocate before starting work (required)


Work Location:
In person
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