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    BDA - Customer Service - Non Voice - Mumbai, India - WTW

    WTW
    WTW Mumbai, India

    1 week ago

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    Description
    Benefits Delivery and Administration (BDA) solutions empower employers, employees and retirees to better navigate the changing world of benefits. Our solutions deliver and accelerate clients' benefit strategies through a tailored and integrated experience.

    We combine our benefit consulting expertise with innovative, user- centered technology and design to help organizations unlock their benefit strategy and deliver an engaging experience that instils confidence and satisfaction.

    BDA consists of the following service lines:Benefits Outsourcing (formerly TAS North America):Group Marketplace (formerly Group Exchange):Benefits Accounts (formerly Consumer Directed Account; Acclaris):Individual Marketplace (formerly Individual Exchange)

    Principal Duties/ResponsibilitiesKPI ManagementAdminister ongoing benefit system activitiesReceive and process import data files containing indicative data, election data, dependent and beneficiarydataGenerate payroll/vendor feeds, as well as ad-hoc management reportsProcess and fulfil, confirmation statements and other benefit related materialsAssist with system testing; Web, interfaces and system generated reports for new and ongoing systemsReview error reports and resolve issues as needed utilizing case management toolExercise discretion and independent judgment in responding to and resolving client issuesDevelop and maintain system processing documentation and processing calendarSet up and test data encryption and transmission protocols with client and vendorsManage fulfilment inventory with clientsProvide back up for other team members as neededAttend ongoing client status meeting as needed to establish client relationshipAttend internal project meetings to ensure project continuity into ongoingMeet service level agreements across all clients

    Principal Duties/Responsibilities

    Assist project team with client assignments to deliver timely, within-budget and high-quality work100% compliance with SOC1 and Professional Excellence criteriaHelp develop and maintain system processing documentationAnalyze process workflow and recommend improvements to increase efficiency and effectivenessGain an understanding of the system interfaces with HRIS, payroll, and insurance carriersRelationship managementTake initiative to proactively share knowledge and/or experience with team membersDevelop strong partnerships with team membersWork collaboratively with other members of the team to meet internal and client objectives

    Top 5 CompetenciesFocusing on ClientDriving ExcellenceInfluencing StakeholdersAdjust to ChangeWorking with Teams

    Required Qualifications, Skills, Knowledge, Experience, Qualifications:Minimum bachelor's degreeKnowledge, Skills and AbilitiesGood with MS OfficeCommunicationExcellent Communication, both written and verbal – in particular verbal communicationTenacity for following up with a broad range of stakeholdersAbility to network with entire Willis Towers Watson organization and get things done by building bridges

    Soft SkillsProactive approach, Results focused, highly motivated, self-starterStrong can-do attitude, positive towards changeWorks well with teams and promotes best practice sharing

    Knowledge/Experience:
    Work experience with US counterparts and projects preferred, but not mandatory

    Shift Timings Evening shift- 6:30pm – 3:30am (fixed shift)

    Work Location:
    VikhroliImmediate Joiner's Preferred
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