Customer Relationship Executive - Chennai, Tamil Nadu, India - DJH Renault

DJH Renault
DJH Renault
Verified Company
Chennai, Tamil Nadu, India

3 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1. Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership


  • Coordinate and record customer's appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
  • Handle customer's concern, analyse root cause and take improvement activities
  • Ensure all customers' voice is promptly reported to dealer management
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring
  • To ensure compliance to customer data utilization by dealer management
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Job Requirements:


  • Fresher are also welcome
  • Minimum Diploma in any field, with 2 years' experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
  • Excellent Telephony, Communication and Interpersonal skills
  • Strong Language Skills
  • Able to communicate.
  • Prepare simple report (if required)
  • Customer Service Oriented and believes that "customers come first"
  • Competent in Microsoft Office (Word, Excel, Power Point).

Salary:
₹15, ₹20,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Schedule:

  • Day shift

Experience:

Customer Relationship Exe: 1 year (preferred)

  • Customer Relationship Executive in automobile dealership: 3 years (preferred)

Language:


  • English (preferred)

Ability to Commute:

  • Chennai, Tamil Nadu (required)

Ability to Relocate:

  • Chennai,

Tamil Nadu:
Relocate before starting work (required)


Speak with the employer
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