Senior Quality Analyst - Mumbai

The role of Quality Analyst is to perform Quality Assurance audits or phone calls. · ...

We are seeking a detail-oriented Quality Analyst with a strong background in call audits, customer feedback, and quality assurance tools. · Conduct call audits for inbound and outbound calls across sales and Collections team, · Provide structured feedback to agents and team leade ...

+We are looking for a detail-oriented and analytical Quality Analyst (QA) to monitor, evaluate, and improve the quality of customer interactions and operational processes. · ...

We are looking for a Quality Analyst who will drive call quality and performance improvement across customer service teams handling US healthcare customers. · Key Responsibilities · Conduct regular audits for call agents in our · Provide structured feedback and coaching to impro ...

We are looking for a detail-oriented Quality Analyst to drive performance excellence and continuous improvement across our customer service operations. · Conduct quality audits of calls tickets and transactions · Provide coaching and feedback to improve teammate performance · ...

We are looking for experienced Quality Analysts who have good experience in monitors evaluates and scores agent-customer interactions calls chats emails to ensure adherence to compliance scripts and service quality standards. · They provide actionable constructive feedback to age ...

This Quality Analyst position requires conducting call audits to ensure quality standards are met. · ...

Essential skills and qualities of an ideal healthcare Quality Analyst in Mumbai: · ...

We are looking for an experienced quality analyst for auditing calls between branch employees and the customers with regards to upselling and event planning. · Audit of calls,Training of employees based on Audit,Analyse sales numbers and work on areas of improvement ...

This role involves ensuring products or services meet quality and performance standards by conducting quality assurance activities, developing quality management techniques, · analyzing data to identify issues. · ...

1–4 years of experience as a Quality Analyst / Quality Executive · ...

We are looking for a Quality Analyst to complete audits or evaluations, ensuring defined monthly or weekly evaluation targets are met. · ...

+ Jobsummary:+ Pinkvilla is looking for a proactive and detail-oriented Quality Analyst who will be responsible for ensuring high product quality across our mobile application (Android & iOS) and web platforms. · + Qualifications:+ 4–7 years of experience in Quality Assurance (Ma ...

Ensuring the quality and reliability of products through manual and automated testing. · Analyze requirements and create detailed test plans and test cases. · ...

A quality analyst is responsible for ensuring high-quality academic documents. They review, edit, and proofread documents with precision. · ...

We are seeking an experienced Quality Auditor with a strong background in BPO operations. · Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards · Provide realtime feedback and ongoing coaching to agents, highlighting critic ...

We are looking for a detail-oriented Quality Analyst to drive performance excellence and continuous improvement across our customer service operations. · Conduct quality audits of calls, tickets, and transactions. · Provide coaching and feedback to improve teammate performance. · ...

++The Quality Analyst will be responsible for conducting quality control and assurance activities, managing quality processes, analyzing data, and communicating findings to stakeholders. · ...

Conduct various types of testing including UI API integration and performance testing to ensure functionality quality Design develop and maintain automated test scripts using tools like Selenium WebDriver Work with version control systems like Git TFS or GitHub for code collabora ...

This role involves preparing different types of analysis, ensuring quality maintenance on calls, and conducting daily briefings and call listening sessions. · ...

Manage transaction quality profile conduct audits ensure closure of feedback create publish regular audit reports identify gaps drive process improvement initiatives drive calibration sessions train agents quality induction. · ...