Workflow Associate - Gurgaon, India - Boston Consulting Group

Boston Consulting Group

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WHAT YOU'LL DO:

As a Workflow Associate, you will coordinate DRS research workflow across 1-2 industries with customer service excellence, accuracy and organization.

You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and, in a business focused manner.

You will set the tone and expectation for the customer, from beginning to assigning of the work.

YOU'RE GOOD AT:

Working in a highly accurate manner in a deadlinedriven, fast paced environment
Under the supervision/ guidance of the Practice Area Lead/ Senior Workflow Coordinators, you are a capable problem solver who comfortably multitasks while conducting coordination for the research workflow
An attention to detail, ensuring that critical information (data sources, internal billing, charge codes, etc.) is captured correctly in our automated Request Management System
Working collaboratively in an international, serviceorientated environment
With directions from DRS management, you will match available capacity to request inflow, ensuring the allocation is in line with researcher experience, skills and language capabilities
Whilst building a solid understanding on the research workflow process and developing a sound understanding on BCG's internal capabilities, you will cooperate with other DRS offices and team members to optimize capacity development
You will have strong communication skills and feel confident managing customer / stakeholder expectations
Learning and growing your expertise
You thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources

YOU BRING (EXPERIENCE & QUALIFICATIONS):

02 years of relevant experience and general interest in business research
Bachelor's degree with demonstrated high academic achievement
Experience with customer service in a fastpaced environment very desirable
Experience in secondary research desirable
Proficiency in Excel, Word and PowerPoint
Welldeveloped communication skills in English

YOU'LL WORK WITH:

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.

We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

ADDITIONAL INFORMATION:

The Data and Research Services (DRS) function is a dynamic and highly visible center of excellence focused on business research and process innovation.

We collaborate with our consulting teams to bring advanced research capabilities to support projects and clients.

DRS provides specialist research services to consulting teams and our Knowledge Team, taking deep pride in delivering rapid and precise results.

DRS works with both qualitative and quantitative data, conducting research and providing synthesized results from over 100 commercial sources, publicly available data, company and industry research, macro-economic, commodities and trade data.