Administrator - Collaboration - Mumbai, India - Microland
Description
Additional detailsLevel
- P2
Requirement location
- India
- Mumbai
Number of Position - 1
Employment type - ML
Cluster/Group - Microland Delivery
Business Unit - APAC
Department
- Data Center
- Tech Ops
Job Description:
Technology - Collaboration and Messaging Roles|Skype Administrator
Technology - Unified Communications Platforms|Microsoft
Process - IT Service Management|Incident Management
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Minimum Qualification - Any Graduate
Designation - Administrator - Collaboration
Band / Sub Band - P2A
Years of experience - 3 to 5 years for P2A & 4 to 6 years for P2B
Technical Primary Skills
Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016
Administration of Office 365
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
â¬20'01
Unified Communication & Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management
PowerShell
Advanced PowerShell scripting knowledge
Functional Primary Skills
Messaging Administratorâ¬20"21s primary responsibility is to provide support to an organizationâ¬20"21s messaging infrastructure to help them meet their business goals.
This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1 team.
This role also spills over to the bigger Unified Communication & Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.
,- Implement the activities defined by L3 team
- Address the tickets escalated from L1 team
- Incident Management
- Prepare and maintain SOP documents to help L1 team
- Manage and lead team of L1s
N/A
Certifications - Administering Microsoft Exchange Server 2016/
Microsoft 365 Certified:
Messaging Administrator Associate - MS-203
Certification Requirement - Internal Training
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