-
Service Now Lead
2 weeks ago
Alp Consulting Ltd. Delhi, IndiaHello Connections · Grab the Below Opportunity · Job Profile: Service Now Lead · Experience: 6-10 Years · Soft Skills – Strong Communication skills (verbal/written) · Location- Bangalore Only · NOTE : · Interested Candidates kindly share Updated Resume & below details in one Emai ...
-
Service Delivery Lead
3 weeks ago
KPMG Delhi, IndiaJob Description: IAM SDM _AM · Function: KGS Cyber MSS (IDM Team) · Position: Assistant manager · Location: Pune/Bangalore · Qualification: · • Graduation degree in any stream or equivalent / Post-Graduation degree/diploma · • Combined Experience of 10+Years & background in IAM a ...
-
Cluster Lead- Facilities Services
3 weeks ago
JLL new delhi, India Full timeHandling facilities and upkeep of client branches and offices in North region- Delhi NCR, Punjab, Haryana, UP and Rajasthan. Total 26 locations currently. · Traveling will be involved. · Location: · On-site –New Delhi, DL If this job description resonates with you, we encourag ...
-
Service Delivery Lead
3 weeks ago
KPMG new delhi, IndiaJob Description: IAM SDM _AMFunction: KGS Cyber MSS (IDM Team)Position: Assistant managerLocation: Pune/Bangalore · Qualification: · • Graduation degree in any stream or equivalent / Post-Graduation degree/diploma · • Combined Experience of 10+Years & background in IAM and Cyber ...
-
Service Now Lead
2 weeks ago
Alp Consulting Ltd. Delhi, IndiaHello ConnectionsGrab the Below Opportunity · Job Profile: Service Now LeadExperience: 6-10 YearsSoft Skills – Strong Communication skills (verbal/written)Location- Bangalore Only · NOTE :Interested Candidates kindly share Updated Resume & below details in one Email with Subject ...
-
Lead Engineer, Services
2 weeks ago
Majesco Delhi, IndiaThe · Digital1st Lead Engineer · will be responsible for designing and providing solution for applications developed using Digital1st platform. D1st Lead Engineer should have a good understanding about the configuration of user interface and components available in Digital 1st Pl ...
-
HR Services- Team Lead
2 weeks ago
Neeyamo Delhi, IndiaResponsibilities: · Define the mid- and long-term people strategy to support project objectives and goals. · Contribute to project governance reviews and planning. · Act as the single point of contact for the clients to drive project and transversal topics. · Monitor compliance o ...
-
Salesforce Financial Services Cloud Lead
8 hours ago
Concentrix Delhi, IndiaWhat We Offer: · Growth opportunities for career advancement, including mentorship programs and training initiatives. · Competitive compensation package with performance-based incentives. · Comprehensive benefits package, including health insurance, retirement plans, and wellness ...
-
Team Lead For Customer Service
1 week ago
Hexaware Technologies Delhi, IndiaTeam Lead for Customer Service (Domestic Voice process) Role Specifications: Graduates 24/7 shifts with 1 rotational off On paper, 2+ years' experience as a Team Leader and, over all, 5+ years' experience should be there. The candidate should be from the customer service voice do ...
-
HR Services- Team Lead
2 weeks ago
Neeyamo Delhi, IndiaResponsibilities:Define the mid- and long-term people strategy to support project objectives and goals.Contribute to project governance reviews and planning.Act as the single point of contact for the clients to drive project and transversal topics.Monitor compliance of the projec ...
-
End User Technology Platforms and Services Lead
3 weeks ago
Brambles new delhi, IndiaDescription · Position Purpose · This role will lead and be accountable for the end user technology platforms and services across the globe covering end user technologyplatforms roadmaps and deploymentsas well as the end user support via the IT Service Desk and the on-site te ...
-
ACHIEVE TEST PREP new delhi, IndiaJob Description · Customer Service Representative/Lead Facilitator · Company: We Are Working, Inc. · Location: Remote (Work from Home) · Hours: Full-time or Part-time, Flexible Hours · About us: · At We Are Working, Inc, we assist injured individuals (or families of the dec ...
-
Simple Solutions Delhi, IndiaJob Description · Sr. ServiceNow Lead Developer with Financial Services Operations Experience - 100% Remote · Remote 100% · Job Description · Skills · Senior Lead ServiceNow Developer– CRM, Financial Services Operations(FSO), ATF, Integrations (DBs, JDBC, Web Services), App Publi ...
-
SAP Data Services Lead position
2 weeks ago
Snaphunt Delhi, IndiaThe OfferWork within a company with a solid track record of successWork alongside & learn from best in class talentJoin a well known brand within IT ServicesThe JobYou will be responsible for :Developing scripts to process structured and unstructured data.Recommending, developing ...
-
Technical Service Desk Lead/Manager
3 weeks ago
ideas 4 Transformation Delhi, IndiaManage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by act ...
-
SAP Data Services Lead position
3 weeks ago
InventModel Technology Solution Delhi, IndiaInventModel Technology Solution, a global leader in data driven IT services, consulting, business solutions, hiring and resourcing, corporate trainings, leverages technology for business transformation. it enables organizations to accelerate their journey from data to insights an ...
-
Ascendion Delhi, IndiaExperience developing solutions with · Dynamics 365 Field Service.Proficiency in · Microsoft Power Apps Component Framework (PCF) · for developing custom UI components and controls.Strong skills in · TypeScript programming language, with experience developing customizations for D ...
-
Service Desk Team Lead
3 weeks ago
Value Point Systems Pvt Ltd new delhi, IndiaService Desk Operations:Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of technical issues.Prioritize and assign incoming support requests, ensuring adherence to service level agreements (SLAs) and resolution targets.Monitor ticket ...
-
Lead Customer Service Operation
3 weeks ago
Reliance Retail Delhi, IndiaContact Center Operations Management: Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. Mon ...
-
Client Servicing Team Lead
1 week ago
Clearwater Analytics Noida, India Full timeJob Summary: · Client Servicing Team Leads are responsible for leading and managing a team of client servicing professionals, focused on maximizing employee engagement, and building a culture of teamwork, collaboration, continuous improvement, empowerment, and accountability. Th ...
HR Shared Services Lead - Delhi, India - Thryve Digital Health LLP
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Role:
Sr. Manager – HR Shared Services
Location:
Hyderabad
Job Description Summary
This role involves leading & managing the day-to-day operational function of the HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise.
Ensures the tactical execution and delivery of HR Shared Services programs provided from COEs and business leaders.Places emphasis on consistently reviewing and improving HR Shared Services strategies through process improvements, opportunities to leverage current and/or emerging technologies, innovative solutions, feedback from the business, and overall customer experience.
Accountable for the assigned HR Shared Services teams providing guidance to direct reports to ensure customer and regulatory requests and requirements are met with a high degree of accuracy and reliability.
Possesses in depth understanding of administration and regulatory requirements of Hire to Retire operations.ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Supervise the day-to-day service delivery objectives of the assigned Shared Services team while leading with strong customer service outcomesLead evaluation and benchmarking of practices and processes and provide related improvement recommendations. Use knowledge and judgment to advise and consult on issues related to administration of the assigned discipline(s)
Collaborate with key stakeholders to ensure an understanding of administration, case management and compliance requirements. Provide training and communication oversight of the processes
Hold team members accountable for completing deliverables based on customer commitments Develop team member capabilities with a focus on improving quality and improving delivery time.
Ensure customer satisfaction levels remain high from both internal staff and external vendors/providersCoordinate with the COE to address escalations. Provide feedback to leadership to improve service delivery. Regularly assess current state of services and proactively identify areas for process improvement. Provide recommendations on process revisions and/or policy changes as needed
Ensure compliance with company policies and controls, and with the laws, regulations and rules issued or enforced by state and Federal regulatory authorities on the subject of program administration, reporting, disclosure and regulatory filing requirements and lead correction process for any administrative issues.
Other duties as assigned or requested.EDUCATION
Required
Bachelor's degree in Human Resource or related field
EXPERIENCE
Required
12 to 15 years work experience in HR Shared Services model handling Hire to Retire operations (Pre-Onboarding, Onboarding, Total Rewards, Off-Boarding)
To Include:
Minimum 5 years of Supervisory or Lead experience
Managed large Teams
Critical
Workday experience
HR Shared Services model
Experience working in a matrix environment
SKILLS
In depth knowledge of HR Operations functions – Hire to Retire process
Demonstrated consultative, interpersonal, written and verbal communication and presentation skills
Ability to manage multiple priorities and initiatives
Strong analytical, prioritization, problem-solving, presentation and planning skills
Detail oriented and self-motivated professional
Strong customer service skills
Effectively engage key stakeholders
Higher level of MS Office Suite proficiency
Ability to coach & lead others