Customer Success Executive - Mumbai, Maharashtra, India - Solar Ladder

Solar Ladder
Solar Ladder
Verified Company
Mumbai, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key responsibilities:

  • Work on customer onboarding
  • Interact with the product & tech team to suggest improvements/changes
  • Interact with the marketing team to suggest improvements/changes
  • Provide appropriate solutions and alternatives within the time limits
  • Conduct feedback calls to understand customer satisfaction
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow up to ensure the resolution
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Pay:
₹300, ₹400,000.00 per year


Benefits:


  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Education:


  • Bachelor's (required)

Experience:


  • Customer retention: 1 year (required)

Work Location:
In person
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