Customer Executive Officer - Hyderabad, Telangana, India - Scymes Services Pvt. ltd
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Salary:
₹20, ₹25,000.00 per month
Schedule:
- Day shift
Work Location:
In person
Speak with the employer
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