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    Tele calling FPS JOBS PVT LTD- Mumbai, Maharashtra - Fps Jobs Pvt Ltd

    Fps Jobs Pvt Ltd
    Fps Jobs Pvt Ltd Mumbai, India

    4 days ago

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    Job Title: Telecaller

    Company Name: FPS JOBS PVT LTD

    Location: Dombivli (East), Mumbai, Maharashtra

    Salary: ₹15,000 - ₹22,000 per month

    Employment Type: Full Time

    Shift: Day Shift

    Days of Work: 6 days/week

    Job Description:

    Join FPS JOBS PVT LTD as a Telecaller in Mumbai. As a Telecaller, your primary responsibility will be to engage with customers over the phone, provide customer care services, and address their inquiries and concerns. You will be the voice of the company, ensuring customer satisfaction and maintaining positive relationships. Strong communication skills and a customer-oriented approach are crucial for success in this role.

    Key Responsibilities:

    Engage with customers over the phone and provide customer care services

    Answer customer inquiries, address concerns, and provide accurate information

    Maintain a professional and empathetic attitude while interacting with customers

    Resolve customer issues, complaints, and disputes in a timely and satisfactory manner

    Follow company guidelines and scripts for consistent service delivery

    Record customer interactions and maintain accurate and updated records

    Collaborate with team members to address complex customer cases

    Strive to meet or exceed customer satisfaction targets and key performance indicators

    Requirements:

    Graduation degree or equivalent education

    Good communication skills in English and/or local languages

    Customer-centric mindset and ability to empathize with customers

    Strong problem-solving and decision-making skills

    Basic computer literacy and ability to use customer relationship management (CRM) software

    Ability to work effectively in a team environment

    Prior experience in customer care or telecalling is preferred

    FAQs:

    Q: What is the salary range for the Telecaller position?

    A: The salary for the Telecaller role ranges from ₹15,000 to ₹22,000 per month.

    Q: Is this a full-time job?

    A: Yes, the Telecaller position is a full-time role with a day shift schedule and 6 working days per week.

    Join FPS JOBS PVT LTD, a verified employer, and contribute to our commitment to delivering excellent customer care. If you have good communication skills, a customer-centric approach, and a passion for providing exceptional service, we invite you to apply for this position.

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