- Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding materials, migration guides, online help, and release notes.
- Developer Documentation: Create thorough and accurate API documentation to support developers in effectively integrating and utilizing our APIs.
- UX Writing and Content Design: Produce clear and concise microcopy to enhance the user experience, covering labels, tooltips, and error messages.
- Standardization: Propose, develop, and document writing standards to facilitate the onboarding process for future technical writers.
- Process Management: Define and manage documentation processes that align with our software release life cycle, involving various stakeholders like product management, engineering, and product marketing.
- Hyderabad
- Chennai
- Bengaluru
- 6-8 years of technical writing experience in the software industry.
- Solid understanding of SaaS with knowledge of the ITSM domain considered a bonus.
- Proficient in collaboration tools, version control systems, and documentation platforms.
- Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide.
- Strong attention to detail and the ability to work autonomously.
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Lead Technical Writer - Hyderabad, India - Freshworks
Description
Company Overview
At Freshworks, we are a dedicated team working on Freshservice, the intelligent service management solution designed for modern businesses. Our goal is to assist various departments like IT, HR, Facilities, and Marketing in efficiently handling employee requests and delivering top-notch experiences.
Job Opportunity
We are searching for experienced technical writers who have a strong passion for creating precise and understandable content to join our team.
Key Responsibilities
Locations
Requirements
Additional Details
Freshworks is dedicated to building an inclusive global workplace where individuals can discover and pursue their true potential, regardless of their background. We are committed to diversity and equal opportunities for all, fostering a vibrant and enriching work environment that supports our employees, communities, and business objectives.
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