Executive - Customer / Vendor Support - Chennai, India - Eagle Fleet Services Pvt Ltd (Red Taxi)

Eagle Fleet Services Pvt Ltd (Red Taxi)

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Job description

Manage and resolve customer, vendor & chauffeur queries.
Identify and escalate issues to supervisors
Build sustainable relationships of trust through open and interactive communication.
Convince, convert and onboard the leads by providing necessary information about our services.
Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
Answer a large number of incoming calls and respond to customers & vendors
Provide servicerelated information to customers & vendors
Document all call information according to standard operating procedures
Follow up customer & vendor calls where necessary
Handling complaints vendor support helpline
To acknowledge and resolve customer & vendor issues
Analyzing the process & giving the outcome for streamlining the process if required.
Verification of vendor documents and provide enrolment support

Required Qualifications and Skills