- Manage enterprise escalations coming from customers/support team/other R&D groups.
- Triage and troubleshoot critical customer cases.
- Guide support teams to manage customer escalations.
- Cooridnate with R&D teams to fix customer issues.
- Track to fixes delivery for customers till deployment.
- Track fixes (customer-reported issues) in all applicable future releases.
- Communication to stakeholders.
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Sales Process Expert
2 days ago
Schindler Pune, Maharashtra, India**Location: Pune, Maharashtra, India** · **Job ID**: 73336 · **We Elevate... You**: · Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. · Since 1874 Schindler has been a Ci ...
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Sales Process Expert
2 days ago
Schneider Elevator Pune, Maharashtra, India**Location: Pune, Maharashtra, India** · **Job ID**: 73337 · **We Elevate... You**: · Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. · Since 1874 Schindler has been a Ci ...
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Compute, Tier 1 Network Technician
3 days ago
GTT Communications Pune, IndiaNote: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. · - Carrier Relationship Technician · Role Summary: · Carrier R ...
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Customer Service Executive
1 week ago
Genesis HR Services Pune, Maharashtra, India**Role Information** · **Senior Process Executive** · **Position Summary** · Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information sy ...
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Operations Buyer
1 week ago
Garrett Advancing Motion Pune, India**Job Description (Direct Material) · - **Execute regional material productivity target through cost reduction plans** · - Lead Value Engineering, resourcing, yoy productivity, logistics, Total Value chain workstreams in collaboration with Commodity, Supplier Development organiza ...
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Oss Solution Designer
1 week ago
Vodafone Pune, India**Description**: · - The Network Engineer Specialist focuses upon planning, designing and optimising the network and driving effectiveness and efficiency through harmonisation and standardisation.The Network Engineer Specialist has a good understanding of established concepts and ...
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Vector Vcdm
4 days ago
growel softech Pune, India**Job Responsibilities: ** · Create, release, maintain subsystem requirements in Vector vCDM, Ensure relevant & adequate · linkages · Work closely with Subsystem leads, Multi discipline Project associates to elicit, create & · document subsystems requirements · Analyze & report r ...
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VMware Pune, India**Why will you enjoy this new opportunity?** · VMware Virtual Volumes is an integration and management framework for external storage that provides finer control at the VM-level, streamline storage operations and offers flexibility of choice. · The vVOL storage engineer will be r ...
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Van Exterior
5 days ago
Mercedes-Benz Research and Development India Private Limited Pune, IndiaAufgaben · - Job Requirement: 1. Min 4 years of experience in Automotive Cooling System design and Development of passenger cars/Vans. 2. Good knowledge in Cooling System Components which includes Cooling Module, Engine and Battery Cooling Lines, Surge Tanks, Air guides and shoul ...
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L1 Ic2 Ebs Support
1 day ago
Jade Global Pune, Maharashtra, IndiaID: 7079 | 2-4 yrs | Pune | careers · **Responsibilities**: · - Troubleshoot and resolve technical and database issues · - Maintain Service Level Agreement documentation, SOPs · - Assist with Incident Resolution and user complains for L2 support · - Escalate problems and issues t ...
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Project Coordinator
4 days ago
ESP Global Services Pune, Maharashtra, India**About the Job**: · As a Project coordinator base in Pune, India. will be responsible for to co-ordinate any projects and transitional activities assigned by the Project Services Manager on behalf of ESP and its customers and ensure that the delivery of these projects is impleme ...
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Computer Technician
5 days ago
KAJREE Pune, IndiaBachelor's and Master's Degree in _Computer Science, Engineering, Technical, Education, Science, Math, Management Information Systems, Computer Engineering, Information Technology, Business_Ship reliable software through engineering design, continuous integration, test automation ...
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Cummins Care India
5 days ago
Cummins Inc. Pune, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
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Cummins Care India
5 days ago
Cummins Inc. Pune, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
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Vendor Order Coordinator
4 days ago
Outsourced well Pune, India**Role Summary**: · The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Internal Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Project Managers/ve ...
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Vendor Order Coordinator
1 week ago
Outsourced well Pune, India**Role Summary**: · The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Internal Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Project Managers/ve ...
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Cloud Operations Expert
3 days ago
Cloud Reach Pune, IndiaAs a world-leading multi-cloud services company and go-to strategic partner for Amazon Web Services, Google Cloud and Microsoft Azure, we're on a mission to elevate technology and people so they can reach new heights. Empowerment for growth, learning, and success is what we do fo ...
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Cummins Care India
3 days ago
Cummins Inc. Pune, Maharashtra, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
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Care India
1 week ago
Cummins Pune, Maharashtra, IndiaDiagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Applies the use of specialized tools and follows documented proc ...
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Care India
3 days ago
Cummins Pune, Maharashtra, IndiaDiagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Applies the use of specialized tools and follows documented proc ...
Senior Escalation Engineer - Pune, India - Quick Heal
Description
Role: Escalation Engineer
Location: Pune
Type: Fulltime
Required Skills: Windows, Endpoint Protect, Cybersecurity
Role & responsibilities