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    Senior Automation Specialist - Bengaluru, India - PhonePe

    PhonePe
    PhonePe Bengaluru, India

    Found in: Talent IN C2 - 2 days ago

    Default job background
    Description

    About PhonePe Group:

    PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

    Culture

    At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

    Responsibilities
    Build guided workflows for PhonePe Automated Support Channels
    Build deep understanding of technical specification across a diverse portfolio of products to create memorable
    customer experiences
    Own customer experience automation projects and work across multiple stakeholder units to solve complex
    problems
    Identify, scope and implement measurements and control variables for our internal platforms.
    Basic Requirements
    Graduate in engineering
    3+ years of total experience in Program/Product/Category management roles
    Experience of working in a multi-stakeholder and a highly dynamic environment.
    Ability to manage influence through persuasion, negotiation, and consensus building
    Strong empathy for customers and passion for achieving excellence
    Demonstrated desire for continuous learning and improvement
    Preferred Requirements
    MBA and/or previous experience of digital payments landscape is a plus
    Prior experience in CX or automation
    Analytical, Inquisitive and process-oriented mindset
    Ability to deal with ambiguity and create processes to streamline information and knowledge dissipation

    PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
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