Jobs
>
Bengaluru

    Customer Success Specialist - Bengaluru, India - Scrut Automation

    Scrut Automation
    Scrut Automation Bengaluru, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    Job Description: Customer Success Specialist

    Role Details

    Position: Customer Success Specialist

    Location: Bangalore

    Shift timings : 10am- 7pm IST

    About SCRUT Automation

    Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

    Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

    Overview of the Job Profile

    Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

    Responsibilities

    ● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency

    ● Onboard customers with Integration support and drive adoption of the product

    ● Represent the voice of the customer and influence the product development roadmap

    ● Empathise with every aspect of the customer experience, putting customer's needs first

    ● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk

    ● Track programs to move towards Perfect on a scale of 10 in customer satisfaction) and to establish new capability

    ● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)

    Requirements

    ● Bachelor's degree in Business, Operations Management or a related field.

    ● Have 2-4 years of experience in Customer Success or Account Management at a SaaS company

    ● Have experience in the cybersecurity or compliance industry

    ● Have clear and thoughtful communication skills, with a strong critical thinking ability

    ● Problem-solving ability and customer-centric outlook

    ● Be comfortable with talking through technical concepts with a technical audience

    ● Have a keen ability to multitask

    ● Have an outstanding work ethic and know when/how to ask for help when you need it

    Why should this job excite you?

    ● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India

    ● A high-performing action-oriented team

    ● Immense exposure to the founders and the leadership

    ● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas

    ● The competitive compensation package, benefits, and employee-friendly work culture

    Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

  • Byju'S

    Student Success Specialist

    4 days ago

    Byju'S Bengaluru, India Work from home

    Job Requirements · Job Title: Student Success Specialist · Company Name: BYJU'S · Location: Chennai, Bangalore/Bengaluru · Salary: ₹3-3.5 Lacs P.A. · Employment Type: Full Time, Permanent · diversity_icon: Women candidates preferred · Job Description: · Join BYJU'S as a Student ...

  • FTL

    Customer Success Specialist

    4 days ago

    FTL Bengaluru, India

    We are looking for a Customer SuccessSpecialist who can develop and maintain longterm businessrelationships by serving as an internal advocate and client liaisonfor ourorganisation. · AsCustomer Success Specialist you will help craft the companyscustomer success strategies buildi ...

  • ETeam

    Customer Success Specialist

    1 day ago

    ETeam Bengaluru, India Full time

    Please find the attached SBI REGULAR JD- Inbound · *Teleperformance is Hiring for Customer Success Specialist* · *Work location* : Hebbal · *Openings for the week* · *Languages* : · 1) English + Malayalam ( 200 openings ) · 2) English + Tamil ( 200 openings ) · *Qualification* : ...

  • Decision Foundry

    Client Success Specialist

    5 days ago

    Decision Foundry Bengaluru, India Full time

    Welcome to Decision Foundry · We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions ...

  • Arting Digital

    Project Success Specialist

    5 days ago

    Arting Digital Bangalore, India permanent

    Position Title : Project Success Specialist · CTC : 5-8 LPA · Experience :1-3 yrs · Location : Bangalore · Work mode : On-site · Primary skills : Virtualization - Nutanix/VMWare. · Good to have : VMWare VCP-DCV Certifications or Nutanix NCP -MCI Certifications. · Qualification : ...

  • Hotelogix India Private Limited

    Customer Success Specialist

    5 days ago

    Hotelogix India Private Limited Bengaluru, India Full time

    Job Description - CSS · Experience : 3 - 5yrs · Shift Timing : 12noon - 9PM · Objectives of this Role · Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of cust ...

  • Cresurge Private Limited

    Customer Success Specialist

    1 day ago

    Cresurge Private Limited Bengaluru, India Part time, InternshipSHIP, Full time

    Responsibilities · Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team · High levels of quality customer engagement ensure they reach success as soon as possible · Identify opportunities for ...

  • EReleGo Technologies Pvt Ltd (ETPL)

    Client Success Specialist

    1 day ago

    EReleGo Technologies Pvt Ltd (ETPL) Bengaluru, India Full time

    Job Description: · As a Client Success Manager at eReleGo, you will play a vital role in ensuring the satisfaction and success of our clients. You will be responsible for building strong relationships with clients, understanding their business goals, and collaborating with our in ...

  • Hotelogix India Private Limited

    Customer Success Specialist

    5 days ago

    Hotelogix India Private Limited Bengaluru, India Full time

    Job Description - CSS · Shift Timing : 8am - 5 pm · Objectives of this Role · Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction · To bet ...

  • Social Beat

    Senior Specialist- Growth and Client Success

    3 days ago

    Social Beat Bengaluru, India

    Social Beat is a digital growth partner for leading brands and hyper scaling startups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 3% of ...

  • Social Beat

    Senior Specialist- Growth and Client Success

    5 days ago

    Social Beat Bengaluru, India

    Social Beat is a digital growth partner for leading brands and hyper scaling startups in India. With a 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they are India's fastest-growing independent digital marketing solutions company and manage 3% of ...

  • Nreach Online Services Pvt. Ltd.

    Xoxoday - Senior Customer Success Specialist - HRTech

    5 days ago

    Nreach Online Services Pvt. Ltd. Bengaluru, India

    Senior Customer Success Specialist (HR and Responsibilities : · - KPIs - account retention, $ expansion, collecting product feedback and building advocates · - Accountable for the complete post-sales customer journey. (Onboarding - Adoption - Retention - Advocacy) · - Become the ...

  • Oracle

    Employee Relations Specialist

    5 days ago

    Oracle Bengaluru, India

    Job Title : Employee Relations Specialist · Job Location : Bengaluru · Exp : 7-17 years · Position Overview : We are looking for Employee Relations Specialist who will be involved in ER policy formulation, Employee Relations, Anti-Sexual Harassment, Disciplinary Procedures and ...

  • Salesable (Neo Kinetic Services)

    Marketing Specialist

    3 days ago

    Salesable (Neo Kinetic Services) Bengaluru, India

    Role Description · This is a full-time Marketing Specialist role at Salesable (Neo Kinetic Services) located in Mumbai, with flexibility for some remote work. As a Marketing Specialist, you will be responsible for developing and implementing marketing strategies to promote our pr ...

  • Informatica

    MDM Solutions Specialist

    7 hours ago

    Informatica Bengaluru, India

    Build Your Career at Informatica · We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push t ...

  • Razorpay

    Senior Associate

    1 day ago

    Razorpay Bengaluru, India

    Dear All, · Razorpay, Bangalore is hiring an Senior Associate - NIT Client Success · We are looking for a Branch Banking Specialist with 1-2 years of relevant experience along with the below skill sets - · Experience into selling of Current Account. · Candidates from Tier 2 Colle ...

  • Miles Education

    Inside Sales Specialist- US Market

    2 days ago

    Miles Education Bengaluru, India

    Who are we? What we offer: You'll be set up for success as a "Inside sales specialist - US market if: Miles Education is at the helm of an educational revolution, boldly transforming the US accounting education landscape. As a pioneering Indian edtech firm, we are proud to introd ...

  • Simplify3x Software Private Limited

    Implementation Manager

    2 days ago

    Simplify3x Software Private Limited Bengaluru, India

    Job Description: · Overview: · As the SimplifyQA Implementation Manager, you will lead a team responsible for the successful deployment and adoption of SimplifyQA within our organization and for our clients. You will be instrumental in overseeing all aspects of implementation p ...

  • TEKsystems Global Services in India

    Specialist - ID&E

    5 days ago

    TEKsystems Global Services in India Bangalore Urban, India

    Job Summary: · The APAC Inclusion, Diversity, and Equity (ID&E) Specialist supports the delivery and evolution of TEKsystems' ID&E strategy within the Asia Pacific region. The ID&E Specialist will develop, plan, execute, and manage key programs, initiatives, and events in support ...

  • Potenergy Consultants

    CAD Engineer

    5 days ago

    Potenergy Consultants Bengaluru, India

    Company Description · Potenergy handling engineering & design related profiles. · Role Description · We are seeking a highly skilled and motivated CAD Engineer with expertise in rear axle design to join our dynamic engineering team. The successful candidate will be responsible fo ...