Patient Care Advisor - Bengaluru, India - Indegene

Indegene Bengaluru, India

1 week ago

Description

Title: Patient Care Advisor

Date: 9 May 2024 Location:

Bangalore, KA, IN

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams, and be responsible for the outcomes while our leaders support and mentor you.

We are a profitable, rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries; healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly different experience for you.
If this excites you, then apply below.

Patient Care Advisor

You will be responsible for:
Responsible for End-to-End engagement for the designated therapy area.

· Counsel patients for improved health related outcomes basis the pre-defined touchpoints.
· Report adverse event/ market complaints as per the SOP.
· Connect with patients in regular intervals as per the laid-out touchpoints.
· Responsible to track and ensure patient adherence to the therapy.
· Manage the compliance and adherence of patients enrolled.
· Review and take approvals for financial deviations
· Should be able to empathize with patients
· Provide patient support by coordinating with other stake holders
· Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
· Handle patient queries and providing response from pre-defined FAQs

Operational Roles and Responsibilities

· Develop good rapport with physicians.
· Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
· Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
· Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
· Attending Review calls / Meets with client / internal Leads at regular intervals
· Should have good oral and written communication in English and vernacular language.
· Should be flexible to adapt and travel on Adhoc work related requirements.
· Should be a self-starter and capable of working in team.
· Coordinate and Run review for work allocated with clients, internal teams as assigned.
· Execute Small/Medium size Project Tasks and scheduled.
· Participate in People Practices.
· Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
· Coordination with internal stakeholders to run the operations seamlessly
· Working on email and on call queries.
· Adherence to SLA.

About you:
Your impact:
· Similar experience of 6 months to 1 year overall in patient counselling skills
· Education: B. Pharma, BSc / Any similar Life science graduate
· Working knowledge of MS Office

Must have:Strong communication skills, problem solving abilities, strong understanding of counseling techniques, Knowledge of pharmaceutical products and the healthcare industry.

EQUAL OPPORTUNITY
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate's merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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Patient Care Advisor - Bengaluru, India - Indegene

Description

Customer Care Advisor