Pcc Rs Bpo Hyd 140920 - Hyderabad, India - ADP Pvt Ltd - India

ADP Pvt Ltd - India

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsible for handling customer queries relating to their account

Interact with them in a friendly and courteous manner
Followup on queries and provide timely resolution
Maintain quality and productivity benchmarks
Avoid unplanned absenteeism
Fulfill requests by completing transactions and forwarding requests
Adhere to schedules set by WFM
Ownership & accountability of assigned tasks

#LI-DNI

3+ years in Voice/Customer Service position

Excellent verbal & written communication skills

Should be proficient in dealing with US customers and clients

Strong literary comprehension capability

Applicant should be flexible with rotational shifts working in US time zones

Good interpersonal skills

Attention to detail and problem solving

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.