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Gurgaon

    CRM Manager - Gurgaon/Gurugram, India - iimjobs

    iimjobs
    iimjobs Gurgaon/Gurugram, India

    2 weeks ago

    Iimjobs background
    Full time
    Description

    Position Title:

    • CRM Manager Position Type Permanent

    Department:

    • CRM Reporting To DGM-CRM

    Location:

    • Gurgaon Sec 62 D

    Purpose of the Position/Job Description:
    -•Meeting customers and resolving their concerns effectively related to their booking. To be able to handle escalated cases and agitated customers and work towards resolving issues.


    • Replying to customer emails and ensuring closure of responses within defined TAT.
    • Addressing and resolving customer concerns on calls.
    • Collections- Calling customers for fresh and overdue demands of designated projects and ensuring to meet monthly designated Targets.
    • Interacting with bankers and financial institutions for bank loan and expediting disbursements.
    • Channel Partner Interactions- Meet with channel partners for their respective issues and their customer concerns.
    • Inter-departmental coordination (Sales, Legal, Projects, Accounts, Leasing, Facilities) to ensure timely responses to customer concerns.
    • Handling legal cases and preparing fact sheets for legal responses
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