- Align & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.
- Define roadmap, vision and strategies to enhance customer engagement and brand connect via digital channels as per evolving business requirements.
- Plan, align & deploy enhancements and cross platform integrations for existing CRM platforms in
- Co-ordination with business stakeholders.
- Collaborate with business teams and technical partners for managing day-to-day operational tasks.
- Monitor and track platform utilization and performance using key performance indicators (KPIs) and recommend data-driven improvements.
- Plan and lead initiatives as needed to meet, maintain and exceed defined business KPI's.
- Ensure seamless operation of digital platforms and provide expeditious resolutions as required.
- Stay up to date on the latest CRM industry trends, platforms/technologies and best practices.
- 5 ~ 8 years of experience in creating and managing Customer Relationship platforms as well as
- digital customer facing platforms
- Experience with programming principles, development frameworks, version control systems and UI/UX design principles preferred.
- Energetic, self-motivated, service attitude, good planner & strong implementer
- Good interpersonal skills in terms of dealer management, staff handling & customer grievance
- management
- Good presentation skills & proficiency in MS Office
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Advance CRM Project Manager - Gurugram, India - Kia India
Description
Roles & Responsibilities-Advance CRM Project Manager
Required Qualifications- B. Tech/BE/MBA
Required Skillsets