- Overall responsible for driving and achieving the business goals of the Experience Centre, including:
- Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
- Responsible for planning and executing Below The Line (BTL) activities in the defined territory to generate leads and increase footfall.
- Organizing and conducting seminars inside colleges/community centers.
- Providing ongoing training and support to the team.
- Responsible for planning shift timings/rosters for the team and overall team management.
- Coordinating floor management to enhance customer experience.
- Implementing innovative strategies to increase conversions.
- Handling difficult customers as the second level of support.
- Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
- Leading the team effectively.
- Coordinating with the commercial team for the upkeep of the center's infrastructure.
- Ensuring timely reporting of data, management information systems (MIS), and accounts.
- Ensuring timely deposit of collections in the bank as per standard operating procedures (SOP).
- Managing imprest funds effectively
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Center Manager - Bengaluru, India - NIIT Limited
Description
About NIIT Ltd.
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. NIIT's Career Education Business delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail Sales Enablement, Management Education, Multi-Sectorial Vocational Skills, Digital Media Marketing, and programs in digital transformation technologies. This focuses on providing employability skills to learners along with value-added courses.
Job Responsibilities
a. Registrations
b. Expense management