- Bachelors Degree or more from Accredited Universities
- Overall experience of 8-10 years in contact center, Financial Service operations or retail services with minimum
- 2+ years of leadership experience in guest service oriented and/or call center environment
- Previous experience in e-commerce or retail leadership
- Able to demonstrate a high level of initiative, organize your time, and are committed to delivering strong results.
- Strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.
- High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
- Openness to work in rotational shifts across 24/7, preferably working in US time zones
-
Call Center Customer Service Representative
Found in: Talent IN C2 - 5 days ago
Dezmindz Technology Bengaluru, India Full timeRoles and Responsibilities · Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customers needs to achieve customer satisfaction Maintain records of customer interactions, customer accounts, and file documents. · Provide ...
-
Field Service Expert Center Engineer III
Found in: Talent IN C2 - 5 days ago
Waters Corporation Bengaluru, India Regular Full timeResponsibilities · Manage incoming Web Requests for technical queries. · Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout · Work in partnership with Wate ...
-
Field Service Expert Center Engineer III
Found in: Talent IN C2 - 5 days ago
Waters Corporation Bengaluru, India Regular Full timeOverview · An Expert Centre Specialist or ECS will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Expert Centre special ...
-
Workforce Management Analyst
Found in: Talent IN 2A C2 - 1 day ago
Target Bengaluru, IndiaAbout us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. · The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service profession ...
-
HCM Cloud Functional Architect
Found in: Talent IN 2A C2 - 3 days ago
Oracle Bengaluru, IndiaOracle GSC is hiring for HCM Cloud Functional Architect with minimum 8 years of relevant experience · Work Location - PAN India (Pune, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Trivandrum, Gandhinagar, Noida) · Oracle Global Service Center (GSC) is a unit within oracle that ...
-
HCM Fusion Functional Architect
Found in: Talent IN 2A C2 - 2 days ago
Oracle Bengaluru, IndiaOracle GSC is hiring for HCM Fusion Functional Architect with minimum 8 years of relevant experience · Work Location - PAN India (Pune, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Trivandrum, Gandhinagar, Noida) · Oracle Global Service Center (GSC) is a unit within oracle tha ...
-
Senior Specialist TCOM Guest Services
Found in: Talent IN 2A C2 - 3 days ago
Target Bengaluru, IndiaAbout us: · As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. · Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is wo ...
-
Fusion SCM Functional Lead
Found in: Talent IN 2A C2 - 3 days ago
Oracle Bengaluru, IndiaOracle Global Service Center (GSC) is a unit within oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. It is an offshore Hub that will cater to the needs of all Service entit ...
-
Fusion SCM Senior Functional Consultant
Found in: Talent IN 2A C2 - 3 days ago
Oracle Bengaluru, IndiaOracle Global Service Center (GSC) is a unit within oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. It is an offshore Hub that will cater to the needs of all Service entit ...
-
Solution Design Backend
Found in: Talent IN 2A C2 - 3 days ago
Rakuten India Bengaluru, IndiaSolution Design Backend – Order management/ CRM/Billing Solution . · Rakuten India Enterprise Private Limited, established in 2014 in Bengaluru, is a key product research and development center in the Rakuten Group network. We enable our businesses with the depth of knowledge in ...
-
Product Sales Specialist
Found in: Talent IN 2A C2 - 6 days ago
Nxtra by Airtel Bengaluru, IndiaThis is a Product Sales Specialist position to oversee the sales, business development & governance of Data center colocation product. Candidate must have good knowledge on Data center industry. The person shall transfer industry, technical and product knowledge to customers via ...
-
Fusion HCM Functional Architect
Found in: Talent IN 2A C2 - 5 days ago
Oracle Bengaluru, IndiaOverview · Oracle Global Service Center (GSC) is a unit within oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. It is an offshore Hub that will cater to the needs of all Se ...
-
Growth Product Manager
Found in: Talent IN 2A C2 - 3 days ago
Curefit - house of cult Bengaluru, IndiaRole - Product Manager - Growth · Location - Bangalore · Curefit Healthcare Pvt Ltd is India's largest fitness company. Founded in 2016 by Mukesh Bansal and Ankit Nagori, Curefit offers a comprehensive range of fitness services and products through its two brands, and With a ...
-
General Manager
Found in: Talent IN 2A C2 - 3 days ago
Olde Bangalore Resort & Convention Centre Bengaluru, IndiaCompany Description · Olde Bangalore Resort & Wellness Center is a hospitality company located in Bengaluru, Karnataka, India. We provide a unique and luxurious experience for our guests, offering a range of amenities and services. Our resort is nestled in a serene setting, offer ...
-
Fusion HCM Functional Consultant
Found in: Talent IN 2A C2 - 3 days ago
Oracle Bengaluru, IndiaJob Title - Oracle Fusion HCM Functional Consultant · Years of Experience - 4+ years of overall experience and relevant experience of 2+ years in Fusion HCM Functional Consultant is a must · Job Location - Bangalore, Pune, Hyderabad, Noida, Chennai, Kolkata · Key Skills - Core HR ...
-
Fusion Technical Consultant/Lead
Found in: Talent IN 2A C2 - 11 hours ago
Oracle Bengaluru, IndiaOracle GSC is hiring for Fusion Technical Consultant (Fusion SCM and OIC) · Minimum experience - 8 years + along with Fusion apps and OIC · Work Locations - Bangalore, Gurgaon, Noida, Chennai, Hyderabad, Pune, Mumbai, Kolkata, Gandhinagar, Trivandrum · Oracle Global Service Cent ...
-
PWC - Financial Transformation - GBS
Found in: Talent IN 2A C2 - 19 hours ago
PwC Bengaluru, IndiaPwC India is hiring for its Finance Transformation & Shared Services Advisory practice across various locations in India (Bangalore, Hyderabad & Pune). We are looking for an experienced professionals having rich experience in GCC (global capability center) advisory, Shared servic ...
-
HCM Fusion Project Manager
Found in: Talent IN 2A C2 - 5 days ago
Oracle Bengaluru, IndiaJob Title: Project Manager (HCM Fusion) · Location: Anywhere in India · About the Business Unit: · Oracle Global Service Center (GSC) is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and proje ...
-
Desktop Engineering Specialist
Found in: Talent IN 2A C2 - 3 days ago
LTIMindtree Bengaluru, IndiaExperience Range: 8 to 12 years · Location: Bangalore, Chennai and Hyderabad · Notice Period: Immediate or less than 30 days · Job Description for Desktop Engineering: · Responsible and Accountable for End to End Technical execution of all the phase · Anchor and lead end to end e ...
-
Director - Vendor Management T500-10765
Found in: Talent IN 2A C2 - 3 days ago
Talent500 Bengaluru, IndiaJob Description: · Role: Manager, Vendor management · Company Overview: · Talent500 helps the top 10% of engineering talent accelerate their careers. We curate exclusive opportunities from leading Fortune 500 companies and global industry leaders, which offer higher-than-market c ...
Manager Service Center - Bengaluru, India - Target
Description
About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.As a Manager in Guest Services, you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat. You will be responsible for leading, motivating, and developing your team and other team members; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will be responsible for producing significant business results and driving all aspects of team performance. You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals. You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.About you: