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    Cash Application Specialist - Bengaluru, India - HCLTech

    HCLTech
    HCLTech Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 20 hours ago

    HCLTech background
    Accounting / Finance
    Description

    Interview for O2C - Cash Application

    Exp: 0 to 1 years

    Freshers - Experience are eligible.

    Interview: HCL Technologies ITPL Aviator Building 8th Floor, White field -Bangalore.

    Interview Date: 20th April 2024

    Interview Spoc : Harish / Harini / Yanosh

    Responsibilities


    • Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer's journey and promote flawless delivery of a timely and accurate customer experience


    • Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner


    • Facilitate timely resolution of any unapplied and/or misapplied cash


    • Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy.
    • Support business line in resolving operational, commercial or contractual issues, as applicable


    • Develop clear understanding of risks associated with misapplied cash for end customers and Client


    • Steward performance of the Customer Services team according to defined Customer Experience metrics


    • Recognize and actively work to leverage the intersection of various work groups and their objectives


    • Escalate potential improvement items and resolution points to Manager / Supervisor


    • Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction Job Requirements


    • Educational qualification in area of Finance/Accounting


    • Proficiency in accounting process and tasks (Account Reconciliation, General Ledger posting and reconciliations)


    • Process knowledge in area of cash application (preferably with experience working on SAP)


    • Good working knowledge for Month end closing


    • Basic knowledge of finance with an understanding of processes' financial impact and related financial transactions PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCES 


    • Be thoughtful, thorough and disciplined to provide best-in-class service to customers


    • Sense of urgency and timeliness


    • Take personal ownership in the service delivered with a strong attention to detail


    • Ability to understand, interpret and apply basic critical thinking and problem-solving techniques in creating statistical summaries and graphical representations of business data


    • Insight in identifying risks, resolving potential issues, and escalating when necessary


    • Digital mindset with an understanding of external trends and impacts on customer service

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