Executive - Service Quality - Mumbai, India - FURTADOS SCHOOL OF MUSIC

FURTADOS SCHOOL OF MUSIC
FURTADOS SCHOOL OF MUSIC
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We have an opening for Executive - Service Quality

Job Roles & Responsibilities


Events:

  • To coordinate with the teachers and parents and other departments for events
  • To promote the event through various channels within the organisation
  • Host the event
  • Make an event report and submit it to the reporting manager
  • Ensure the task assigned during the preparatory and execution stage is done.

ASQ:

  • Send synopsis report daily
  • Check the after class rating
  • Observe the classes and rate the teachers
  • Facilitating FSM Exams
  • Making school Assessment reports
  • Ensure ABC analysis to be done by the teachers.
  • Ensure School Annual Reports are sent

Customer Experience:

  • Connect with the customer to take feedback
  • Send daily report of the feedback to the reporting manager

Skills required:

  • Good knowledge of Microsoft Office including the formulas in excel
  • Should know to make reports/MIS

Soft skills required:

  • Should be able to talk to the customer diplomatically
  • Should have a knack to learn and adapt to the changes in the processes. If you are interested

Salary:
₹15, ₹25,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 2 years (preferred)


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