Jobs
>
Pune

    Senior Specialist Technical Account Manager, Actimize - Pune, India - NICE

    NICE
    NICE Pune, India

    1 hour ago

    Default job background
    Description

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

    Experience:

    10+ years of Experience with leading IT / product-based companies.

    Job Description:

  • Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their business, know how Actimize's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor.
  • Provide effective triage and troubleshooting assistance to assigned accounts on reported issues, and personally resolve as many issues as possible while scheduling time for proactive activities.
  • Partnering with other Actimize employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
  • Capture common questions, techniques and best practices in daily workflow, sharing that information by regularly creating and improving knowledgebase content
  • Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and are logged into the CRM system
  • Consistently and regularly update customer and account information, keeping it current in the CRM system
  • Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success
  • Communicate and work with customers in a way that they do not escalate and are confident that their issues and concerns are being properly represented and handled by inContact
  • Make and meet commitments, building trust with customers
  • Present a professional image in communication, conduct, attitude and attire
  • Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company
  • Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment
  • Responsible for customer satisfaction, retention and reference ability for all assigned accounts
  • Participate in team goal achievement and set personal goals that increase effectiveness and success
  • Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development
  • Participate in process improvement that will increase customer satisfaction and personal effectiveness
  • Provide technical and process training to others based on skills and expertise
  • Prioritize, assign, and manage department activities and projects in accordance with the department's goals and objectives.
  • Manage risk tracking process.
  • Monitor and manage delivery scope .
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
  • Review project schedules, allocate resources and monitor progress.
  • Get involved in project at high level for functional and technical aspects.
  • Co-ordination amongst different internal teams and stake holders.
  • Perform other tasks and duties as assigned or needed
  • NICE

    Senior Software Engineer, Actimize

    2 days ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • NICE

    Director of Engineering, Actimize

    3 days ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • NICE

    Senior Software Engineer, Actimize

    4 days ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • NICE

    Senior Software Engineer, Actimize

    1 hour ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • Persistent Systems

    Business Analyst

    2 days ago

    Persistent Systems Pune, India

    About Position: · As a Microsoft Power Automate Desktop RPA Developer, you will play a crucial role in automating processes within your organization. Your expertise lies in creating effective and efficient solutions by automating time consuming and repetitive tasks. You will wor ...

  • NICE

    Senior Automation Engineer

    1 hour ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...

  • NICE

    Senior Specialist Client Services Program Manager

    1 hour ago

    NICE Pune, India

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...