- Manage Inbound /Outboundcalls
- Managing a team of representatives offering customersupport
- Resolving customer complaints brought to yourattention
- Overseeing the customer serviceprocess
- Monitoring the work of individual representatives and of theteam
- Possessing excellent product knowledge to enhance customersupport
- Maintaining a pleasant working environment for yourteam
- Planning the training and standardization ofservice
- Maintaining a positive empathetic and professional attitude towardcustomers atall
- Responding promptly to customerinquiries.
- Communicating with customers through variouschannels.
- Acknowledging and resolving customercomplaints.
- Managing a team of junior customer servicerepresentatives.
- Ensure customer satisfaction and provide professional customersupport
- ExcellentCommunication
- Should be fluent in English Tamil and Hindi/ Telugu/Malayalam
- Good in Handling customerqueries
Executive - Customer CareMalayalam - Tiruchirappalli, India - Durafit
Description
Job description:
Junior Executive CustomerCare
RolesandResponsibilities
QualificationsAnydegree
Requirements
SkillsforSuccess:Benefits
PerksandBenefits
Performance based variablepay
Employee friendlyenvironment
Monthly employeeengagement
Annualvacation
Skills for Success: 1.Excellent Communication 2. Should be fluentin English, Tamil and Malayalam/Hindi/Telugu 3. Good in Handlingcustomer queries