Jobs

    Technical Consultant - Bangalore, India - Change leaders

    Change leaders
    Change leaders Bangalore, India

    Found in: Talent IN 2A C2 - 3 days ago

    Default job background
    permanent Technology / Internet
    Description

    Roles and Responsibilities :


    To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts.


    • Lead project development, production support and maintenance activities.
    • Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.
    • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
    • Create functional and technical specification documents.
    • Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
    • Ensure analysts adhere to SLAs/KPIs/OLAs.
    • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
    • Lead and ensure project is in compliance with Software Quality Processes and within timelines.
    • Review functional and technical specification documents.
    • Serve as the single point of contact for the team to the project stakeholders.
    • Promote team work, motivate, mentor and develop subordinates.
    • Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
    )
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