Customer Service Representative - Hyderabad, India - Foundever

Foundever

Verified Company

Hyderabad, India

3 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
Foundever India Pvt Ltd

Foundever is;

World€s Leading BPO.
Handle 3 million contacts every day.

Employees Worldwide.

145 centers in 27 countries.
350 clients
36 languages
Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary
Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities
Greetings from FOUNDEVER

Foundever is hiring for International Technical Support Voice Process.

Job Details:
Age: 18 years to 35 years

Minimum Qualification Intermediate (or +2 equivalent).
Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
Experience Any Under Grad or Graduate Freshers.

Communication skills:
Exceptional Spoken skills in English

Shifts:
Rotational shifts (Should be comfortable to work in all shifts)

Salary:
As per Market Standards

Experience:
Any Under Grad/Graduate Freshers can apply.

Job Profile:

International Voice (Technical Support)

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Responsibility: Provide Technical Support to International Customers
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Shift Timings: Should be flexible to work in US Rotational Shifts.
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Desired Skills: Need Excellent Communication skills in English.

Must-Havestrong Technical Knowledge(Hardware, Software, and networking Concepts)

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Working Days:5 days working

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Weekly Offs:2 Week Offs(Rotational and Split)
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Transport:Home Pickup and Home Drop.
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Rounds of Interview:JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

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Skills/Knowledge/Abilities