Associate - Customer Insights - Bengaluru, India - AYU Health(Plus Health Tech Ventures Pvt Ltd)

AYU Health(Plus Health Tech Ventures Pvt Ltd)
AYU Health(Plus Health Tech Ventures Pvt Ltd)
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Requirements:


  • 3 years of experience in a customer facing role
  • Bachelor's degree in business, marketing, communication, or a related field (or equivalent work experience).
  • Proven experience in customer service, sales, market research, or a related customerfacing role.
  • Excellent interpersonal and communication skills, with the ability to engage and connect with customers from diverse backgrounds.
  • Strong active listening skills and the ability to ask insightful questions to gather meaningful customer insights.
  • Ability to work in cross functional teams
  • Location: Bangalore
  • Travel once in a month
  • Should have two wheeler/four wheeler
  • Conduct facetoface meetings, phone calls, or online interactions with customers to gain a deep understanding of their preferences, expectations, and pain points.
  • Demonstrate exceptional listening skills and ask relevant questions to uncover valuable insights into customer behaviour, preferences, and satisfaction levels.
  • Collaborate closely with crossfunctional teams, such as sales, marketing, and product development, to relay customer feedback and contribute to the development of customercentric strategies.
  • Conduct surveys, interviews, and focus groups to gather qualitative and quantitative data on customer experiences and identify areas for improvement.
  • Maintain accurate records of customer interactions, feedback, and trends, ensuring the information is organised and easily accessible to relevant stakeholders.
  • Analyse customer data to identify patterns, trends, and emerging needs, providing actionable recommendations to optimise customer satisfaction and retention.
  • Stay uptodate with industry trends, competitive landscape, and best practices in customer engagement, sharing relevant insights with the team.
  • Interacting with Ops teams to conduct onground and soft audits for brand elements
  • Collaborating with teams to get patient testimonials, doctor videos from partner hospitals.

Salary:
₹15, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Day shift
  • Morning shift

COVID-19 considerations:
Yes


Ability to commute/relocate:

  • Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

Education:


  • Bachelor's (preferred)

Experience:


  • Field work: 2 years (required)
Marketing Skills: 2 years (required)


Shift availability:

  • Day Shift (preferred)

Willingness to travel:

  • 75% (preferred)

Speak with the employer
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