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    Service Desk Analyst - Hyderabad, India - enVista

    enVista
    enVista Hyderabad, India

    1 week ago

    Default job background
    Description

    enVista is the leading supply chain and enterprise consulting firm and the premier provider of supply chain technology & strategy services, material handling automation & robotics, Microsoft solutions and IT managed services. With 20+ years of unmatched domain expertise, enVista serves thousands of leading brands. enVista's unique ability to consult, implement and operate across supply chain, IT and enterprise technology solutions allows companies to leverage enVista as a trusted advisor across their enterprises.

    Our associates are on the front lines of commerce, supply chain and technology – developing innovative solutions that improve profitability, reduce waste and positively impact the world. Through onboarding and training, employee awards & recognition, volunteer committees & affinity groups and mentoring, enVista hires and grows top talent. Together, we work, grow and lead our market as a high-impact organization.

    Job Location – Hyderabad

    Work Mode – work from office

    Rotational Shifts

    No cabs would be provided.

    JD

    What you will do:

    • live answers and call back support for phone calls received by clients requesting support.
    • with customers in response to inquiries, concerns, and requests about products and services.
    • tickets in ticketing system utilizing existing processes.
    • customer/client information and determine the issue by analyzing the symptoms.
    • technical assistance with computer hardware and software as first line support including but not limited to internet connectivity, email, application errors, and more.
    • issues for clients via phone, or electronically via email or chat.
    • tickets received to ensure tickets have required information.
    • to escalate tickets as needed while providing great customer service.
    • to track your time in a ticketing system.
    • using available resources, including internal database systems.
    • tasks may include managing ticket system queues, operations coordination related to scheduling, client/internal hardware management, reports generations.
    • required training to stay current with system information, changes, and updates.
    • attendance and punctuality

    What you will bring:

    • communication and listening skills and a desire to help people.
    • business acumen that allows you to understand priorities and client risk.
    • phone etiquette, including using client verbiage and positive positioning.
    • to multitask between customer calls and logging of case notes.
    • at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups.
    • with enterprise technology.
    • to adjust to constantly changing technology, processes, and team structures.
    • to constructive coaching and ability to implement performance objectives.
    • to empathize with customers.

    Preferred Behaviors

    Ability to display elevated levels of patience when working with customers daily.

    Showing empathy while actively listening to better understand the customer's request.

    Team player that works well as a member of a group

    Remain detail oriented while sustaining elevated level of speed and accuracy.

    Self-Starter that is inspired to perform without outside help.

    Flexibility and well organized with ability to perform well when granted the ability to set your own schedule and goals.

    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

    Ability to build relationships with customers by presenting good interpersonal skills.

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