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    Jira Administrator - Hyderabad, India - NopalCyber

    NopalCyber
    NopalCyber Hyderabad, India

    1 week ago

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    Description

    NopalCyber makes cybersecurity manageable, affordable, reliable, and powerful for companies that need to be resilient and compliant. Managed extended detection and response (MXDR), attack surface management (ASM), breach and attack simulation (BAS), and advisory services fortify your cybersecurity across both offense and defense. AI-driven intelligence in our Nopal360° platform, our NopalGo mobile app, and our proprietary Cyber Intelligence Quotient (CIQ) lets anyone quantify, track, and visualize their cybersecurity posture in real-time. Our service packages, which are each tailored to a client's needs and budget, and external threat analysis, which provides critical intelligence at no-cost, help to democratize cybersecurity by making enterprise-grade defenses and security operations available to organizations of all sizes. NopalCyber lowers the barrier to entry while raising the bar for security and service.

    We are looking for a proven, high energy, results oriented Jira Administrator.

    Primary Responsibilities:

    • Gather requirements for business processes, and determine ways to optimize/improve JIRA Service Management/Confluence
    • Provide application support for JIRA SERVICE MANAGEMENT and Confluence to Product & Technology teams
    • Understanding of JIRA SERVICE MANAGEMENT APIs , webhooks & integration of Atlassian products with third party tools.
    • Work with NopalCyber users to evaluate JIRA SERVICE MANAGEMENT and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
    • Utilize design skills to define JIRA SERVICE MANAGEMENT workflows and the related screen schemes for complex and high impact projects
    • Implement strategic vision and group operating model in JIRA Service Management - turning business practices into daily operating standards in JIRA Service Management.
    • Create and communicate real time and dynamic reporting based on data pulled directly from JIRA Service Management.
    • Translate various levels of user requirements into reports, dashboards and planning views. Includes reviewing and extending JIRA Service Management/Confluence via customizations, applications, etc.
    • Work closely with NopalCyber stakeholders to determine best approaches for implementation, training and communication.
    • Create crisp and concise documentation around the implementation and any customizations.
    • Convey technical and non-technical knowledge to the entire Platform Engineering team
    • Field user requests for enhancement, changes and fixes. Determine scope, effort and priority while communicating updates to users and stakeholders.
    • Stay up to date with development from Atlassian and Application Vendors. Communicate any changes or updates and develop contingency plans (if needed).
    • Design and implement JIRA Service Management plugins(Forge CLI), custom scripts, and automation solutions using JIRA Service Management APIs, scripting languages (e.g., Groovy, JavaScript), and other development tools to enhance JIRA Service Management functionality and meet specific business requirements.
    • Analyst will be responsible for administering JIRA Service Management, Confluence, and other Atlassian products to meet end-client's needs. This could include creating accounts, projects, spaces, and workflows; and assisting users with issues that arise. Analyst should perform System Administration (SA) tasks such as configuring or moving user systems, appropriately labelling connections, and assisting SAs with their tasks.
    • Analysts will prepare training manuals, responses to frequently asked questions, and deliver user training to address common user issues. Analysts will be responsible for tracking issues through completion and may be asked to participate in the selection and fielding of Information Technology Service Management (ITSM) software. Analysts will develop, maintain, and report ITSM metrics.
    • Service Desk Analysts will participate in the Information Technology Asset Management (ITAM) process, including inventorying and maintaining inventory of IT hardware assets, maintaining an inventory of IT software assets including software licenses, and participating in configuration audits.

    Required Experience:

    • 3+ years of technology experience with a Bachelor's degree or equivalent experience.
    • 3+ years of experience operating the Atlassian Suite of products at the admin/system admin level.
    • JIRA Service Management customization experience, through third party applications (ScriptRunner, JSU Automation, Structure, similar plugins) and API integrations.
    • Ability to review various options and determine the most feasible / beneficial path, based on data and expected outcomes.
    • Deep knowledge of Scrum, Agile and implementation across a large and distributed development team.
    • Demonstrated ability to document complex implementations in Confluence in a clear and concise manner.
    • Technical experience implementing and operating enterprise applications.
    • Understanding of JIRA SERVICE MANAGEMENT APIs , webhooks & integration of Atlassian products with third party tools.
    • design skills to define JIRA SERVICE MANAGEMENT workflows and the related screen schemes for complex and high impact projects
    • strategic vision and group operating model in JIRA Service Management - turning business practices into daily operating standards in JIRA Service Management.
    • and communicate real time and dynamic reporting based on data pulled directly from JIRA Service Management.
    • Candidate should have experience administering JIRA Service Management, Confluence, or other Atlassian products.
    • Candidate should have experience using JIRA Service Management task management software
    • Candidate should have experience with CMDB software.
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