Customer Care Executive - Ahmedabad, India - Damson Technologies Pvt. Ltd.
1 week ago
Description
Responsibilities:
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets, and customer queries.
Job Types:
Full-time, Regular / Permanent
Salary:
₹12, ₹18,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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