Customer Care Executive - Delhi, India - Talent Advisors

Talent Advisors

Verified Company

Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position:
_Customer Service Executive_ - _International Voice Process_

Location:
Gurgaon

Type:
Full-time

Shift:
Rotational

Responsibilities:

Interact with international customers in a courteous and professional manner, ensuring a positive experience during every interaction.
Understand customer needs and address their queries effectively, aiming to exceed their expectations.
Collaborate with crossfunctional teams to resolve complex customer issues and escalate them when necessary.
Document and maintain detailed records of customer interactions and transactions for future reference.
Continuously strive to enhance product knowledge and keep uptodate with the latest company policies and offerings.
Proactively identify and suggest improvements to optimize customer service processes and enhance customer satisfaction.
Achieve and maintain key performance metrics, including customer satisfaction scores, response time, and first call resolution.

Requirements:

Bachelor's degree from an accredited university or college.
Graduate Fresher's can also apply.
Undergraduate with experience of minimum 1 year can also apply.
Proven experience of 6 months 2 years in an international voice process customer service role.
Exceptional communication skills in English, both verbal and written, with a neutral accent and clear pronunciation.
Familiarity with using customer service software, CRM systems, and other relevant tools.
Ability to handle high call volumes and challenging situations with patience and empathy.
Strong problemsolving skills and a customercentric approach to resolving issues.
Flexibility to work in shifts and adapt to changing business needs.
Outstanding interpersonal skills with a focus on teamwork and collaboration.
Quick learner with the ability to adapt to new processes and technologies.

Benefits: