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    Service Delivery Analyst- - Indore, India - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Indore, India

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor's Degree

    Travel Percentage :

    0%

    Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

    About the team

    We provide Production support Salesforce, CRM, among others. We handle from basic maintenance to Disaster Recovery and all internal issues that are reported.

    What you will be doing:

    • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
    • Analyzes problem, documents and communicates resolution and conducts follow up.
    • Escalates problems to appropriate teams when necessary.
    • Assists in documenting current policies and procedures.
    • Represents team on cross-functional teams for production, support and development activities.
    • Performs specialty production processing.
    • Interacts with internal departments to deliver solutions.
    • Interprets and presents data and conclusions to management as needed.
    • Improve methodologies used in the job.
    • Other related duties assigned as needed.

    What you bring:

    • 2-4 years hands on experience in troubleshooting with Salesforce, SQL/DB experience with writing your own queries.
    • Able to work through complex issues that don't have a 1 to 1 issue vs resolution, and Splunk/Python

    What we offer you

    • A competitive salary and benefits.
    • A variety of career development tools, resources and opportunities.
    • The chance to work on some of the most challenging, relevant issues in the payment industry.
    • Time to support charities and give back in your community.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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