Customer Service Representative - Bengaluru, India - Cubix BPO Services Pvt. Limited

Cubix BPO Services Pvt. Limited
Cubix BPO Services Pvt. Limited
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role Overview:


As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele.

You will be responsible for addressing inquiries, resolving issues, and ensuring an outstanding customer experience during US business hours. We are looking for a self-motivated individual with excellent customer service skills to join our team.


You will be responsible for:


  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise Sales.
  • Presales and postsales follow up.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Handling inbound calls in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Escalating customer feedback as required.
  • You are a fresher or have experience within a Customer Service, Telesales or Sales (B2C) role, ideally within the IT industry.
  • You possess excellent interpersonal and verbal communication skills.
  • You are highly goal driven and work well in fast paced environments
  • You are adaptable and thrive in changing environments
  • You are a selfstarter and demonstrate a high level of resilience
  • Excellent English Communication
Working Hours: 9 hrs shift

Working Days: 6

  • Salary will be dependent on English communication and relevant experience.
  • Walkin interview at the office
  • Only Office working.
  • Only immediate Joining.

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Salary:
Up to ₹30,000.00 per month


Salary:
₹15, ₹30,000.00 per month


Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)

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