Product Support Representative Iii - Pune, India - FIS Global

FIS Global

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Commerce/Business

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Application Managed Services (AMS) team provides technical L1 monitoring support to the FIS products and client's Treasury and Payments business operations.

What you will be doing

Provides indepth product support to FIS clients by resolving incoming inquiries.
Documents customer information and recurring technical issues to support product quality programs and product development.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Clientcentric activities.
Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Selfstarter with proven ability to work independently
Excellent oral and written communications skills
Strong problem solving skills.

FIS JOB LEVEL DESCRIPTION

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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