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    2nd Line Network Engineer - Ahmedabad, India - iConsultera

    iConsultera
    iConsultera Ahmedabad, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Job Title: 2nd Line Network Engineer

    Location: Ahmedabad, Gujrat

    Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)

    Job Description

    • To manage and own support tickets in relation to existing customer services.
    • To work closely with the 3rd-level engineers who provide an internal escalation point.

    Responsibilities

    • Troubleshooting customer technical faults and driving fault resolution
    • Regular communication verbally and written with existing customers
    • Take ownership and effectively manage support tickets including incidents and changes requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up.
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Required Experience

    • Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
    • Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
    • Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Strong customer service focus
    • Responsible and willing to take ownership
    • Eager to learn and develop technical skills
    • Positive and professional attitude

    Desirable Experience

    • CCNA, CCNP and/or JNCIS certified
    • Experience with Unix based operating systems
    • Programming and scripting experience (python, bash scripting)
    • Juniper platform configuration experience is ideal, SRX and EX series
    • Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
    • Experience with Alcatel SR & ESS
    • Experience with using networking test tools such as Wireshark.

    Required Technical Skill

    • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
    • Wireless; Cisco, Meraki, Aruba
    • Security; Palo Alto, Prisma, Fortinet, Cisco ASA
    • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
    • Cisco NAC ISE, SD-A/DNAC, DOT1x
    • Cisco Nexus 7xxx, 5xxx, 2xxx series.
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