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    Senior Network Engineer - Ahmedabad, India - iConsultera

    iConsultera
    iConsultera Ahmedabad, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Job Title: Senior Network Engineer

    Location: Ahmedabad, Gujarat

    Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)

    Job Description

    • To manage and own support tickets in relation to existing customer services
    • To design and implement changes as per client's requirements.
    • To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

    Responsibilities

    • Regular communication verbally and written with existing customers
    • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
    • To take ownership and effectively manage support tickets for incidents, change and service requests
    • To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
    • Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
    • DR/Failover Testing
    • To provide support and mentoring to 2nd Line engineers
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
    • On-call Rota out of hours for high-priority incidents

    Required Experience

    • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
    • In-depth knowledge of configuring and troubleshooting network security devices/protocols
    • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
    • Advanced knowledge of layer 2 and 3 protocols
    • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
    • This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
    • Strong knowledge of OSPF and BGP in an ISP environment
    • Proficient in packet capture and interpretation
    • Familiarity with Cloud products such as Azure / Amazon AWS
    • Experience working within a Managed Service Provider Environment.
    • Minimum Basic experience with network automation/programing such as Ansible/Python

    Required Technical Skill

    • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
    • Wireless; Cisco, Meraki, Aruba
    • Security; Palo Alto, Prisma, Fortinet, Cisco ASA
    • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
    • Cisco NAC ISE, SD-A/DNAC, DOT1x
    • Cisco Nexus 7xxx, 5xxx, 2xxx series
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