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    Senior Network Engineer - ahmedabad, India - iConsultera

    iConsultera
    iConsultera ahmedabad, India

    5 hours ago

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    Description

    Job Title:

    Senior Network EngineerLocation:

    Ahmedabad, GujaratTiming:
    06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)

    Job DescriptionTo manage and own support tickets in relation to existing customer servicesTo design and implement changes as per client's requirements.

    To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

    ResponsibilitiesRegular communication verbally and written with existing customersProvide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service DeskTo take ownership and effectively manage support tickets for incidents, change and service requestsTo plan and complete projects as assigned to you by the Head of 3rd Line Network Support.

    Documentation of customer solutions – CMDB, Visio documentation, technical summary write-upDR/Failover TestingTo provide support and mentoring to 2nd Line engineersProvide resources to the solution delivery team in supporting the configuration and implementation of new customer projectsOn-call Rota out of hours for high-priority incidents

    Required ExperienceDemonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT levelIn-depth knowledge of configuring and troubleshooting network security devices/protocolsAbility to troubleshoot and isolate faults to identify root cause and bring to resolutionAdvanced knowledge of layer 2 and 3 protocolsExperience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.

    Strong knowledge of OSPF and BGP in an ISP environmentProficient in packet capture and interpretationFamiliarity with Cloud products such as Azure / Amazon AWSExperience working within a Managed Service Provider Environment.

    Minimum Basic experience with network automation/programing such as Ansible/Python
    Required Technical SkillSwitching; Cisco, Meraki, Aruba, HP, Dell, JuniperWireless; Cisco, Meraki, ArubaSecurity; Palo Alto, Prisma, Fortinet, Cisco ASASD-WAN; Citrix, Viptela, Meraki, Fortinet, NuageCisco NAC ISE, SD-A/DNAC, DOT1xCisco Nexus 7xxx, 5xxx, 2xxx series
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