Service Advisor - Mohali, Punjab, India - Joshi Automobiles Pvt Ltd Hyundai

Joshi Automobiles Pvt Ltd Hyundai
Joshi Automobiles Pvt Ltd Hyundai
Verified Company
Mohali, Punjab, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are looking for a personable service advisor to act as the liaison between our customers and service technicians.

The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.


Service Advisor Responsibilities:


  • Greeting customers and directing them to available mechanics.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the dealership's workflow and schedule.
  • Calling customers to advise them about service changes or car pickup times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:


  • An associate's degree in mechanics or a related field may be advantageous.
  • Experience in the automotive field may be advantageous.
  • A strong understanding of automotive technology and the automotive industry.
  • Proficiency with industryspecific software.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision making, and problemsolving skills.
  • The ability to communicate with mechanics, customers, and management.

Pay:
₹20, ₹25,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)


Work Location:
In person
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