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    Email/ Chat Support - hyderabad, India - 2coms

    2coms
    2coms background
    Description

    Job Title:
    SPE/SME for webchat


    Reporting to:
    Team Leader

    Objectives
    EmailManagementteamispartofcustomerservicefunctionofMortgageservicing.
    Associatesinthisteam,respondtocustomerinquiriesreceivedthroughemailsorviafax
    inboxes.
    Borrowersinquireaboutavarietyofscenariosrelatedtothemortgageloan
    servicingandaccountmaintenance.
    EmailManagementteammustensureprompt,
    courteous,assertive&empatheticresponsestocustomerqueriesbyprovidingaccurate
    answers,additionalinformation,suggestingproducts,orescalating/engagingothersinthe
    organizationtoprovideasolutionaccordingtodefinedprocedures.
    KeyResultAreas(KRAs)

    Productivity:
    Processassociateisexpectedtomeetorexceedtheset/agreedtargetinagiven
    timeframe,bothduringthetrainingperiodandintheperiodfollowingtraining.
    Theproductivitytargetswillberevisedbasedonthetenureandanysuchchanges
    willbemadeknowntotheassociate.

    Quality:
    Processassociateisexpectedtomeetandexceedtheminimumqualitybenchmark
    accordingtotheguidelinesspecified.
    Thequalitytargetswillberevisedbasedonthetenureandanysuchchangeswill
    bemadeknowntotheassociate.

    Feedback:
    Processassociateisexpectedtobeopenandreceptivetofeedbackandshould
    viewthefeedbackmechanismasatoolforconstantself-improvementandprocess
    development.

    Qualification:
    Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance
    or related field would be preferable
    Skill Sets
    12 months - 60 months experience being part of below functions:
    Experience of working in customer service/Email Support/webchat in BFSI particularly
    in mortgage domain is desirable.


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  • 2coms

    Email/ Chat Support

    2 weeks ago


    2coms Hyderabad, India

    Job Title:SPE/SME for webchat · Reporting to:Team Leader · Objectives · Email Management team is part of customer service function of Mortgage servicing. · Associates in this team, respond to customer inquiries received through emails or via fax · inboxes. Borrowers inquire ...

  • 2coms

    Email/ Chat Support

    2 weeks ago


    2coms Hyderabad, India

    Job Description · Job Title:SPE/SME for webchat · Reporting to:Team Leader · Objectives · Email Management team is part of customer service function of Mortgage servicing. · Associates in this team, respond to customer inquiries received through emails or via fax · inboxes. ...