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    Service Advisor - Pune, India - Headway consultant

    Headway consultant
    Headway consultant Pune, India

    1 week ago

    Default job background
    Description

    Service Advisor / Executive - 2 Openings

    Location – Loni Kalbhore, Pune

    Experience – 4 years

    Salary range – As per company standard , Diploma in mechanical

    Skills - Communication, Customer Handling, DMS knowledge.

    Job Description:

    · Extending courteous reception to customers

    · Establish the complaints in the vehicle after a road test

    · Provide reasonable time and cost estimate for repairs

    · Job allocation to supervisors and monitoring of workflow

    · Regular update to customers on the status of job

    · Explain the final repair jobs carried out with details of parts repaired or replaced during the activity

    · Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out

    · Ensure vehicle is delivered to the satisfaction of the customer

    · Collect post service feedback and carry out any corrective measures if Required

    · Advance service booking based on existing workshop load and available Resources

    · Educate the customer on do's & don'ts, general maintenance practices and regular service schedule for the vehicle



    Requirements

    Skills - Communication, Customer Handling, DMS knowledge.


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