Executive - Rm Support - Gurgaon, India - Indigo Airlines
Description
The basic job responsibility include:
- Maintaining Schedule, Flights in the system.
- Updating Time changes, cancellation, equipment changes etc
- Passenger Reaccommodation in case of flight time changes / cancellations / schedule changes.
- Handling Code share Processes:
- Testing and UAT with other Partners for Code share/Interline implementation
- Handling Code share TTY Rejects and Reject queues.
- Handling Duplicate bookings and other booking failures
- Manually building and closing adhoc connections for passenger reaccommodation
- Lid changes on a flight for passenger reaccommodation
- Coordinate with OCC and Customer Care Team to ensure timely action of reaccommodating passengers and notifications to customers.
- In addition, also coordinate with RM, AOCS and Network Planning Teams for schedule change and passenger prioritization
- Above processes would need familiarization and training on Passenger Reservation System
- The job would be part of 24 x 7 operations
Qualification/Experience:
Bachelor's degree with over 3 years of experience
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