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    Production Support Engineer - Bengaluru, India - ADVANSOFT

    ADVANSOFT
    ADVANSOFT Bengaluru, India

    1 week ago

    Default job background
    Description

    Skills Required :

    SQL :

    Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.

    Unix :

    Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.

    Python :

    Strong programming skills in Python for scripting, automation, and data manipulation tasks.

    Data Warehouse :

    Solid understanding of Data Warehouse concepts, including data modeling, ETL (Extract, Transform, Load) processes, and data integration techniques.

    ETL Concepts :

    Experience in designing, implementing, and troubleshooting ETL processes for data migration and transformation.

    Support Experience :

    Minimum 3-4 years of working experience in production support roles, with a strong understanding of incident management, problem management, and ITIL processes.

    ITIL Process :

    Proficiency in ITIL (Information Technology Infrastructure Library) processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.

    Troubleshooting Skills :

    Strong analytical and problem-solving skills to diagnose and resolve production issues promptly and effectively.

    Communication Skills :

    Excellent written and verbal communication skills to interact with stakeholders, document procedures, and provide timely updates on support activities.

    Team Player :

    Ability to work collaboratively with cross-functional teams, including developers, system administrators, and business users, to resolve issues and improve system reliability.

    Responsibilities :

    - Provide production support for critical business systems, including troubleshooting issues, analyzing root causes, and implementing solutions to minimize downtime.

    - Monitor system health, performance, and availability using monitoring tools and respond to alerts and incidents in accordance with SLAs (Service Level Agreements).

    - Perform routine maintenance tasks, including system checks, backups, and patches, to ensure system reliability and availability.

    - Collaborate with development teams to prioritize and implement bug fixes, enhancements, and configuration changes to production systems.

    - Participate in incident management activities, including incident triage, escalation, resolution, and post-incident analysis.

    - Document support procedures, troubleshooting steps, and known issues to facilitate knowledge sharing and improve support efficiency.

    - Conduct periodic reviews of production systems to identify areas for optimization, performance improvement, and risk mitigation.

    - Coordinate with vendors and external support teams to resolve issues and implement changes as needed.

    - Provide technical guidance and mentoring to junior support engineers and new team members.

    - Continuously update skills and knowledge in relevant technologies, tools, and methodologies to stay current with industry best practices.

    )
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