-
Assistant Manager Front Desk
3 days ago
Westin Hotels & Resorts Pune, India Full timeJOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee sati ...
-
Front Desk Officer
2 days ago
Vyas Buildcon Private Limited Pune, India**Job Brief** · We are looking for a Front Desk Officer to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Officer, you will be the first point of contact for our company. · Front Desk Officer's duties include ...
-
Receptionist/administration
3 days ago
Pinewoods Golf Club Pune, Maharashtra, IndiaFront Desk Representative responsibilities include: · - Keeping front desk tidy and presentable with all necessary material · - Greeting and welcoming desks as they approach the front desk · - Answering questions and addressing complaints · **Job title** · - Front Desk Executive ...
-
Front Desk Executive
3 days ago
CAREER CROSSROADS Pune, Maharashtra, India**JOB TITLE - FRONT DESK EXECUTIVE** · **LOCATION -CAMP, PUNE** · **FEMALE ONLY** · A front desk executive, often referred to as a receptionist, plays a vital role in ensuring smooth operations at the front desk of an organization. Here are some key responsibilities typically ass ...
-
Front Desk Executive
1 day ago
Mittal Brothers Pvt Ltd Pune, Maharashtra, IndiaKeeping front desk tidy and presentable with all necessary material · - Greeting and welcoming desks as they approach the front desk · - Answering questions and addressing complaints · **Responsibilities**: · - Keep front desk tidy and presentable with all necessary material (pen ...
-
Front Office Executive
1 week ago
F and J Direct Pune, IndiaFront Desk Executive · Qualification: Bachelor in Hotel Management · Experience : 4-5 yrs · Salary : k · Gender : Female · Proficiency in MS office, Travel Management, Concierge Desk Handling, · Good Communication skills in English, Hindi and Marathi · Location - Shivajinagar · * ...
-
Front Desk Executive
3 days ago
Mittal Brothers Pvt Ltd Pune, Maharashtra, IndiaKeeping front desk tidy and presentable with all necessary material · - Greeting and welcoming desks as they approach the front desk · - Answering questions and addressing complaints · **Responsibilities**: · - Keep front desk tidy and presentable with all necessary material (pen ...
-
Front Desk Executive
5 days ago
Mittal Brothers Pvt Ltd Pune, Maharashtra, IndiaKeeping front desk tidy and presentable with all necessary material · - Greeting and welcoming desks as they approach the front desk · - Answering questions and addressing complaints · **Responsibilities**: · - Keep front desk tidy and presentable with all necessary material (pen ...
-
Front Desk Officer Admin Assistant
3 days ago
Investronaut Pune, Maharashtra, IndiaAs a Front Desk Officer cum Admin Assistant, you will be the first point of contact for our organisation. Duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk a ...
-
Front Office Receptionist
1 week ago
Arch Recruiting solutions Pune, IndiaFront Desk Receptionist · Qualification: Any Graduate / Graduate from Hospitality Sector would be an advantage. · Experience: 0-2 Years Minimum · **Job Description**: · - Handle Front office management. · - Managing Front Desk including visitors, calls, and deliveries. · - Knowle ...
-
Jira Admin
6 days ago
growel softech Pune, IndiaTitle: Jira Admin · **SN · **Required Information · **Details · 1 · Role** · JIRA Administration · 2 · Required Technical Skill Set** · Atlassian JIRA, Confluence, Bitbucket, Jfrog, Jira Service Desk administration · 3 · No of Requirements** · 01 · 4 · Desired Experience Range** ...
-
Front Desk Receptionist
1 week ago
Aarohiinfo FI Managment Ltd Pune, IndiaFront desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who gre ...
-
Front Desk Executive
2 days ago
Malda Disha Nursing Home Pune, IndiaProfessional Front Desk Executive to join our team. As a Front Desk Executive, you will be the first point of contact for visitors and clients, and you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our office. You will be ...
-
Front Office Supervisor
5 hours ago
Ace Consultants Pune, Maharashtra, IndiaWE ARE HIRING · Job designation: -Front Office Supervisor · Job location: -Pune, Maharashtra. · **Salary**: -15,000-25,000 per month · Experience: · - Total experience: -3 years of experience in a front desk or guest service role. · - Minimum experience: -1-2 years in a superviso ...
-
Sme
5 hours ago
2COMs Pune, IndiaOpening for SME for a Leading BPO in Pune Location · Profile · - Subject Matter Expert (Technical Service Desk) · Experience · - 2+ years · Location · - Pune' · Shift-Night · Notice Period · - Immediate · - 15 Days Only · **Job Description**: · **Responsibilities**: · - In Depth ...
-
Associate - Operations (Helpdesk) - Mis
2 days ago
TeamPlus Staffing Solution Pvt Ltd Pune, Indiato ensure a positive experience for our customers. Probe customers to understand · problem using available tools to diagnose and resolve technical problems. · Knowledge and experience of customer service practices. · Related experience and training in troubleshooting and providin ...
-
Desktop Euc L1
5 hours ago
Iron Systems Pune, Maharashtra, India**Date Posted**: · - 3/21/2024 · **Job Function**: · - IT Support · **Location**: · - Pune MH - IND · **Offered Salary**: · - Competitive · **_Responsibilities:_** · - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. · - Manage IMAC an ...
-
Desktop Euc L1
1 week ago
Iron Systems Pune, Maharashtra, India**Date Posted**: · - 5/5/2024 · **Job Function**: · - IT Support · **Location**: · - Pune MH - IND · **Offered Salary**: · - Competitive · **Responsibilities**: · - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. · - Manage IMAC and d ...
-
Service Desk Executive
6 days ago
Innovative Tech Hub Pune, IndiaJob Profile Name · - Service Desk Executive · - Experience Required · - 2- 4 years · - Skills Required · - Citrix, service desk, office 365 · - Work Location · - Pune · - Position Required · - 5 · - Detail Job Description · - Job description · - Specific tool usage of advanced fe ...
-
Print Services
1 week ago
Capgemini Pune, IndiaWork with customers to understand their needs and requirements for Print Service tool implementation. · - Develop and present a roadmap for Print service tool implementation that meets the customer s needs and requirements. · - Work with the technology team to develop and impleme ...
Assistant Front Desk Manager - Pune, India - Marriott International
Description
Job Description
Job Number
Job Category Rooms & Guest Services Operations
Location Marriott Suites Pune, 81 Mundhwa, Pune, Maharashtra, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels, and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.