Customer Care Executive - Indore, India - Mobility Empowered LLP

Mobility Empowered LLP
Mobility Empowered LLP
Verified Company
Indore, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Care Executive are responsible for handling calls from new and existing customers from around the globe regarding a variety of relocation related queries.

Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience

  • Graduates (Any stream)
Desired Skills and Abilities

  • Searching for information.
  • Attention to detail.
  • Taking notes.
  • Time management.
  • Problemsolving.
  • Communicating results
  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Troubleshooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
Criteria

  • 5 days work
  • Willing to work in Night Shift

Good to have

  • Handling International calls
  • Good typing speed


Note - This job is for Indore location and you need to be physically available in this city to work.

We are not hiring freshers.


Salary:
₹264, ₹300,000.00 per year


Schedule:

  • Day shift
  • Night shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer support: 1 year (preferred)

Language:


  • English (preferred)
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