Dialog Flow CX Engineer - Sany, India - Findernest Software Services Pvt Ltd

    Findernest Software Services Pvt Ltd
    Findernest Software Services Pvt Ltd Sany, India

    1 month ago

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    Description

    Overview:

    The DialogFlow CX Engineer has a key role in designing and maintaining conversational AI solutions using Dialogflow. This position is crucial for customer service and user experience strategies, ensuring smooth interactions with users through chatbots and virtual assistants.

    Key Responsibilities:

    • Design and implement conversational AI solutions using Dialogflow CX.
    • Collaborate with teams to understand requirements and develop chatbot workflows.
    • Integrate chatbots with backend systems, APIs, and databases.
    • Optimize chatbot performance and response accuracy through testing and refinement.
    • Develop custom fulfillment actions and webhook integrations for improved user interactions.
    • Implement natural language understanding and processing techniques to enhance chatbot comprehension.
    • Ensure seamless interaction across various channels including web, mobile, and voice platforms.
    • Provide technical support and troubleshooting for chatbot-related issues.
    • Maintain and update conversational designs based on user feedback and usage analytics.
    • Stay updated with industry trends and best practices in conversational design and AI.
    • Natural Language Processing (NLP):
    • Enhance understanding and response generation capabilities of DialogFlow.
    • Utilize NLP techniques to improve conversational interactions.
    • Conduct testing and quality assurance of Dialog Flow agents.
    • Collaborate with teams for development and design.
    • Offer technical expertise and guidance on conversational design and development best practices.
    • Create and maintain documentation for Dialog Flow projects.

    Required Qualifications:

    • BE/BTech/MCA in computer science from a reputed college.
    • Minimum 3 years of experience in chatbot development.
    • Minimum 2 years of experience in Dialog Flow CX.
    • 1 year of project experience in Python/Java.
    • E2E delivery experience of at least 23 projects using Dialog Flow CX.
    • Strong problem-solving and debugging skills.

    Feel free to contact us for more details!

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